@Anonymous User Welcome to the community. Shouldn't be happening - have you tried rebooting your broadband router and NOW TV box? If the same thing happens after that then check that no-one else in the household has made changes to the Internet connection to make it look as if you are not in the UK (eg using a router VPN or changing proxy server settings, possibly for work reasons or to watch eg Netflix USA). If they have those changes will need to be reversed.
If that doesn't apply then try turning the broadband router off for around 15 minutes to force a new IP allocation.
NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.
