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35 REPLIES 35
Anonymous User
Not applicable
24-02-2020 12:56
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Maybe a bug somewhere??
Anonymous User
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24-02-2020 12:56
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I’ve also noticed trying to watch something from my watchlist it will just not load
PaulNormanUK
Scholar 3
24-02-2020 12:57 - edited 24-02-2020 12:58
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Very short clip as I don't want to get a copyright complaint:
https://drive.google.com/file/d/1GyLxnn6y16l58f2pmI-s6PkwOzr5ao_I/view?usp=sharing
Must be a bug somewhere. Unfortunately I can't test the same model box that you have until 1/3/2020.
Anonymous User
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24-02-2020 12:58
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Can you report bugs??
PaulNormanUK
Scholar 3
24-02-2020 13:07
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Yes I can report bugs. I have access to the Youview Trials dashboard but really I need to replicate the issue and provide screenshots, video clips, software revision etc...
Here is another video example on my T4000 (shows software revision) and loading of NOWTV APP:
https://drive.google.com/file/d/1GyT3zqjhxB_MyI5_45_w9T8vBvSG0tw3/view?usp=sharing
As you can see, it definitely works for me and I have no speed issues navigating menus or missing thumbnails. I will try Live chat and see if I can get my other box activated and will test using the same model as you! I will then submit a bug report.
Anonymous User
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24-02-2020 13:13
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Cheers thank you
Anonymous User
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24-02-2020 13:14
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I've seen a post on the BT forum saying the buffering was horrendous when trying to watch an episode of Chernobyl last night, so it's not just me.
I'll have another go when I get home tonight.
Anonymous User
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24-02-2020 13:22
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@Anonymous User what box you using??
PaulNormanUK
Scholar 3
24-02-2020 13:29 - edited 24-02-2020 13:40
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Yes I seen that post too but it was the only complaint out of 113 pages. That is likely because of an issue with their broadband connection or high local bandwidth at the time. I'm not trying to say everyone that experiences buffering has crap broadband but so far only 4 people have complained about a buffering issue since the Youview NOWTV launch.
Again, it might be an issue related to just the BT 2100 box. If that was the case though one would expect a lot more complaints on the Youview and BT TV forums...
Maybe try doing a force reinstall of the firmware and see if that helps?
It could be a NOWTV issue as in the extra load from the added Youview customer base is causing a high load on their servers and they can't cope at times.
Anonymous User
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24-02-2020 15:00
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Hopefully if it is a case of now tv been able to cope they will add extra servers
