27-09-2022 22:51
My now remote and box have stopped working. How do I get a replacement? I cannot find the answer on the website and there is no phone number. I have been a customer forabout 3 years.
28-09-2022 7:15
@Anonymous User
Quickest answer is you won’t get one. They aren’t being manufactured anymore, no NOW branded box or stick is being made.
It doesn’t matter how long you’ve been a customer for.
You will need to source one yourself from the list that is supported in this link. My recommendation is either an Amazon fire stick or Roku stick.
https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now
28-09-2022 9:21
@Anonymous User
Adding to what @gavs82008 said;
As you have used the tag Samsung, then unless your set is from before 2016 or is a Serif model, it is highly likely that you have the Now app on your TV, and so may not need a replacement for your box.
If it’s apparently not available on the Smart Hub, look in the Samsung App Store, and see if it is there to download.