25-09-2022 16:59
For some unknown reason randomly when watching TV/Movie the screen will go black & the 'Now' logo bounces around, sound is still there just no picture - anyone able ro help as to why this happens & what to do about stopping it? Many Thanks
Solved! Go to Solution.
25-09-2022 17:14
Hi @Anonymous User
Have you gone into the Stick Settings and disabled the screen saver option?
25-09-2022 17:08
25-09-2022 17:12
@Anonymous User
Sounds like you done the standard troubleshooting listed in the link. Have you checked for updates?
https://help.nowtv.com/article/troubleshooting-now-box-stick
Worst case you could try a factory reset to the stick.
https://help.nowtv.com/article/hard-factory-reset-now-box-stick
25-09-2022 18:06
25-09-2022 17:30
Hi @Anonymous User
A few people have reported this using the NOW branded devices in the last week or so.
Somebody over on Twitter said a quick disable of the screen saver also worked rather than using one of the different time interval options or switching the screen saver completely off.
I haven't seen this yet happen on my NOW Stick, but most people who have reported this have just left the screen saver switched off which seemed to work for them.
Must be a bug in the recent NOW software using the NOW branded devices.
Anyway glad it worked.