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Johnjames1981
Newbie

Now app “pending”

Hi,

 

I have the now app on my Sony smart tv. It’s been working fine for a long time. Yesterday it said the app needed updating. When I try and update the app says it is “pending” but it’s not doing anything….

 

I have removed the app and tried to reinstall but have the same “pending” issues.

 

any ideas??

2 Replies
schnapps
Legend 5
Legend 5

Hi @Johnjames1981 

 

I think i encountered this myself on my Amazon Fire Stick NOW App.

 

I can't remember if i just unplugged the power to the Stick for a minute and tried again or i actually factory reset the Stick.

 

Factory resetting your TV would be a pain in the backside, where you would have to setup the television again from scratch.

 

If your television has been calibrated write down the full picture settings used.

gavs82008
Legend 5
Legend 5

@Johnjames1981 

Hold the ok button for a few seconds, you’ll see a pop up with the option to restart. This will effectively power down and restart the TV. 
This is something I need to do a few times a week just to give it a kick up the rear.

Hopefully it’ll sort it out. Saves you unplugging the TV. 

You could also try unplugging the router for a few minutes.

FYI that I do not work for NOW, just a NOW customer trying to help