05-04-2021 15:26
I have had and been using a Roku stick for several years, and have had a nowtv device in another room. We updated the nowtv device from the white box, and have no issues with the new interface (well, no technical issues. It is now impossible to find our programs in any reasonable timeframe, but that's a separate issue).
However, the app updated a few weeks ago on the Roku device, and since then we have been unable to watch anything on nowtv on it. Every other app still works as before, but when selecting any program in the new nowtv interface, we get sound, but just a black screen.
When we press the home button, we sometimes get a flash of a single frame of the video before we get to the Roku home screen.
I have tried forcing an update to the device, powering it off for a while and restarting, but still no luck. I have just reinstalled the app, but will have to wait for my partner to get home to sign in and test it.
Does anyone have any suggestions?
I don't really want to buy a new device, especially as I can't be confident that it will even work.
Solved! Go to Solution.
05-04-2021 18:47
@Anonymous User
My understanding is that if you keep checking for updates the app will be “rolled” back to the previous version where it worked.
As for the Roku stick itself, last year NOW had discontinued the white box. So I would suspect it could be a matter of time that older devices might not be supported.
When NOW launched on Amazon devices it was not added to Amazon Fire TV (box version).
05-04-2021 16:00
@Anonymous User
Just out of curiosity, what make and model
is your Roku stick?
As I understand that NOW are forcing an update to older models which is where the main issue persists.
05-04-2021 16:58
It is actually one of the American models (I did not know that when I bought it). The Black 3600R (2016 Model).
Does that mean that I can only expect nowtv to support devices for 4-5 years? If that is the case I think I will keep my current device (which there is nothing wrong with, and I have received no indication from sky that it is no longer supported), and just stick to watching sky content in the other room.
05-04-2021 18:47
@Anonymous User
My understanding is that if you keep checking for updates the app will be “rolled” back to the previous version where it worked.
As for the Roku stick itself, last year NOW had discontinued the white box. So I would suspect it could be a matter of time that older devices might not be supported.
When NOW launched on Amazon devices it was not added to Amazon Fire TV (box version).
07-04-2021 9:36
This is okay for the Roku stick but how do you check for updates with a NOW TV adapter. I have a model 4201 that will not sign in to NOW TV but will go to the SKY Store. I have a ROKU stick and I have tried to update and reload the NOW TV app but I always get the same message "SORRY, NOW TV is currently unavailable Please try again later." I have been in touch with Sales and they have handed the problem over to the Technical Department but so far they cannot come up with an answer. I can watch all my other streaming apps on my Roku Stick so I know that is fine and I can also watch NOW TV on my iPhone, 22 inch LD TV and also on my computer. So what have NOW done to disable their app on their adapter and the Roku Stick? They both worked fine until the latest update. I can also get to the Sky Store on my adapter so it works to some extent. I am really very cross that I am paid up and have to watch NOW TV on small screens.
08-04-2021 21:16
I have the same issue. I have a branded roku (4230), when I access Now TV I get the swirly progress icon for a bit, and then I get the message " "SORRY, NOW TV is currently unavailable Please try again later." along with a retry button.
08-04-2021 21:27
Hi @Anonymous User
Are you using any sort of adblocking software on your Router for example Pi-Hole ?
Or you are you using a BT Hub Router, where you need to go into it's Parental file sharing settings to make some changes.
These two above items seem to cause this recent error message.
Type "Sorry NOWTV not unavailable" in the Community search box for various methods how to get rid of this error message .
08-04-2021 21:35
Hi -
Yeah, I'm using adblock (either via my router or nextdns), I'll take a look and see if there's a way of unblocking (though so far what I can see it as blocking doesn't correspond to other people reporting having to unblock a doubleclick hostname).
08-04-2021 21:52
Managed to get basic functionality working by unblocking dpm.demdex.net
03-05-2021 8:35
Great tip - using Pihole and as mentioned elsewhere I fixed it by whitelisting "dpm.demdex.net"