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Giant551
Advocate

Now Tv app not working with roku box.

Hi everyone.

 

I have a roku 3900x box which updated to software version 8.1 build 4101 a few days ago.  Since then the Now tv app  no longer works.  You can browse programmes but soon as you make a programme selection the app exits back to the roku menu screen. 

 

I have rebooted the roku box and re-installed the now tv app with no luck... Now tv app version is 3.12 build 132.

 

Thanks for any help.

 

Paul

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45 Replies
Andy Legend 5
Legend 5

Re: Now Tv app not working with roku box.

@schnapps and @caseyb1993 have a Roku Express box, one of them should be able to help.

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schnapps Legend 5
Legend 5

Re: Now Tv app not working with roku box.

Hi @Giant551

 

Looks like you are on a newer firmware version then me, where both my Roku Express and Roku Stick Plus are on version 8.01 build 4090.

 

The nowtv App software version on both my players are the same has your Roku Express version 3.12 build 132.

 

I have tried a forced software update on both my Roku players and it's currently telling me that I am on the latest firmware version.

 

My Roku Stick Plus is working fine on the above firmware and nowtv App software version when watching nowtv on my cinema and entertainment passes,

 

Unfortunately, i can't test the nowtv App on my Roku Express due to that i have reached my maximum device limit and haven't got a spare device swap this month Smiley Mad

 

When you say that you rebooted the Roku, was that a soft reboot or a full factory reset by pressing a pin into the small reset hole on the back of the Roku player or go into the Advanced System setting menu where there is a factory reset option,

 

Please note undertaking a factory reset, then you will have to re enter your WiFi and all your account details on your Apps again from scratch which is a pain.

 

Will be curious what firmware version @caseyb1993 is using on her Roku Express and if she is encountering any problems like you.

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Giant551
Advocate

Re: Now Tv app not working with roku box.

Thank you very much for your replys.... very much appreciated 🙂 I have only done a soft reset so far. I have been holding off doing a full reset as I suspect it's the new update which has caused the now tv app to fail.  The roku box will only update after the reset and I will be back to square one... 

 

Thanks

 

Paul

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schnapps Legend 5
Legend 5

Re: Now Tv app not working with roku box.

Hi @Giant551

 

What happens if you force a software update on the Roku player by pressing the home button x 5, followed quickly by the FF x 3, then RW x 2 on the remote controller.

 

Update the software even if it says that you are currently on the same version.

Giant551
Advocate

Re: Now Tv app not working with roku box.

Hi Schnapps

 

Did the forced software update using the method you suggested.  It has gone back to build 4090 and Now Tv app now works again! 

 

So the new software update breaks the Now Tv app.... I wonder if my box will update again tomorrow when it checks for updates? ... I hope not 🙂 

 

I will keep you posted... Thanks for your help.

 

Paul

chilli2
Scholar 3

Re: Now Tv app not working with roku box.

The other option is to try the uninstall/re install method for the now TV app

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chilli2
Scholar 3

8.1 firmware breaks Now TV

Appologies if this is in the wrong forum, as its a Roku issue ( cant find the Roku sub forum)

It would appear that the latest firmware upgrade to 8.1 has broken Now TV, instead of a stream playing, the app crashes and returns to the mian menu

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ShadowOfSun
Scholar

Re: 8.1 firmware breaks Now TV

@chilli2
Think they have changed community forum website how they removed iPhone section.
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4268 Legend 5
Legend 5

Re: 8.1 firmware breaks Now TV

@ShadowOfSun yes they have reordered the website.

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