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whitehead01
Newbie

Now TV will not pass cookie screen

NOW TV will not load past the cookie screen although the curser will still move over the options it will NOT SUBMIT THE CHOICE MADE

2 Replies
gavs82008
Legend 5
Legend 5

@whitehead01 

See this thread.

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Now-App-stuck-on-consent-screen-Smart-TV/td-p...

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@whitehead01 

It would be mildly helpful to know what Samsung device you are using here?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.