Now TV - "Unable to load video"

[Anonymous User]

I have a Samsung smart TV and until recently I've had no problems with Now TV. I also have the raft of other streaming services (BBC iPlayer, YouTube, Netflix, ITV Hub, etc.) which continue to stream without any issues. However, I now have a problem when I first switch on the set and attempt to stream any Now TV media. The contents page loads ok and I can navigate around but when I select a programme it results in a message: "Unable to load video" with a "Close" button below. If I go to one of the other services and stream a program I can later return to Now TV and it will work fine.

I haven't yet checked if this problem only occurs at certain times of day or whether the TV has to be switched off for a certain amount of time before the problem recurs.

Any ideas?

[Anonymous User]

Same problem 

did you sorted out?

[Anonymous User]

Same problem. Any one found a solution? Any updates from Now TV?

[Anonymous User]

This problem seems to have gone away of its own accord. Can't offer any explanation I'm afraid 😞

[Graham-S]

Morning! @Anonymous User @Anonymous User @Anonymous User 

Are you all having/ had this issue on a Samsung TV?

[Anonymous User]

I also have this issue on a Samsung TV. Uninstalling or streaming through another app did not work for me. 

[Anonymous User]

I have this issue on my tv and it is LG. I have uninstalled and reinstalled the app but still nothing. 

[Anonymous User]

I uninstalled the app then reinstalled it. It then worked again. I had the same issue other wise.

[Anonymous User]

I have the same issues, I can’t sign and I have done all the refresh, router,in plug options and nothing. Any other option/?

[Anonymous User]

I was asked to update the app on my LG TV this morning. Since then it continuously asked me to sign in which I have done but when trying to continue a boxset it says “unable to load video”

now its got even worse, when I click the my account icon I get a blue screen with the loading icon but it doesn’t move from this screen.

needless to say the update is an issue, and I’m currently paying for a service that is not being provided so i would appreciate any advice that can be offered

thanks

[Anonymous User]

I am having same issue also Samsung smart tv , anyone had any luck sorting this issue

[schnapps]

Hi @Anonymous User 

 i don't own a Samsung or LG Smart TV with the inbuilt native NowTV App, but sometimes unplugging the power to the television for about 2 minutes fixes issues on the NowTV App.

Worth a try if you haven't done it already.

[Anonymous User]

Hi schnapps thanks worked x