21-01-2016 19:24
21-01-2016 20:24
Hi and welcome to the forum,
In the interest in collecting information: -
Which make and model of Now TV playback device do you have?
How is your Now TV playback device connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?
Cheers
21-01-2016 22:52
22-01-2016 12:11
Hi @Anonymous User
Thanks for the info, how are you connected to the TV? Wired/Wireless? What's the exact error code you get? Do you have issues on any other device?
Cheers
Ranj
NOW TV Team
29-01-2016 10:04
29-01-2016 15:46
Hi @Anonymous User,
The code you have given is a Youview error code, usually this can be resolve by performing a reset on the box. The steps for this can be found on the Youview website here. If you have recordings you wish to keep we suggest on the last step you choose "2.Factory Reset , keep recordings".
Thanks
Simon
NOW TV Team
29-01-2016 19:46 - edited 29-01-2016 19:46
@Anonymous User wrote:
Hi we have a you view box wired to the router....
Given that you have a YouView box. Can this topic be moved out of the LG forum sub-section and into the dedicated YouView forum sub-section?