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chilli2
Expert 2

Now TV in the Channel islands - not alowed under broadcasting rights regulations

If you are trying to watch Now TV in the Chanel islands, and/orthe Isle of man, Roku will activly block you, as wathcing Now TV and other UK catchup services in the Chanel islands/Isle of Man is prohibited under established broadcast rights.

 

See here https://forums.roku.com/viewforum.php?f=28

 

Are Roku wrong on this?

I was trying to assist someone setting up a Rou device, but Roku have told me in no uncertain terms that trying to circumvent rights restrictions, and allow people in the Channel islands/Isle of man is in breach of interntaional regualtions as these servces are not avialable outside the UK

20 Replies
Andy
Legend 5
Legend 5

@chilli2

 

According to NOW TV you should be able to watch in Channel Islands and Isle of Man. 

 

https://help.nowtv.com/article/can-i-watch-now-tv-abroad

 

It it may be that NOW TV isn't picking up your correct geographical location, try turning off your router for 10 mins and then booting back up and trying again. If you still have trouble have a word with live chat and see if they can help.

 

You can reach live chat here

 

https://help.nowtv.com/contact-us/can-i-watch-now-tv-abroad

 

 

chilli2
Expert 2

I've got no problems myself, its more of an assist issue for someone else not quite as tech savy.

Roku have stated that Now Tv ( as well as all other  UK specific catchup/demand services) is not available in the Channel islands/isle of Man, as wathicng Now TV etc is in breach of established broadcast rights, and circumventing these is akin to piracy.

This has resulted in the person i was trying to help becoming highly confused, and will not be renewing/taking up any Now TV package,  as they do not want to be prosecuted for internet piracy "like the kodi people"  as such thy will be sticking to a DVR solution and whatever is available over the air/on an antenna (Channle islands =freeview lite)

 

It may be useful if someone form Now tV could contact Roku, or even post in the forums stating that these servicces are allowed in the Channel islands/Isle of Man, as i beleive that Rokus definitions are worng and will only cause ( more) confusion, possibly even driving other people to use alternative sources that do not benefit those who make the content

Andy
Legend 5
Legend 5

@chilli2  I'm pretty sure Roku support are US based, possibly they are unsure of the exact scope of NOW TV services given that Channel Islands and IOM are independent states. They provide support for the hardware but aren't experts on every app available on the boxes.

 

I'll tag @Karl-F and @Simon-J from the NOW TV Team in case they want to contact Roku about the support they give.

 

You could always direct your friend to the help page mentioned above to reassure them they can use the service.

Andy
Legend 5
Legend 5

@chilli2

 

Just checked and it's also mentioned in the NOW TV terms of service so there shouldn't be any need for your friend to worry.

 

WHO CAN SIGN UP TO NOW TV?

Anyone aged 18 or over living in the UK (including the Isle of Man and Channel Islands) can sign up to use NOW TV.

chilli2
Expert 2

Theres only so much i can do from a distance, and it may be a case of trying to bolt the stable door after the horse has gone.

 Roku are quite insistant that its not legal or lawful to wacth or use UK on demand/catchup services in the Channel islands as they are not the UK (as in UK propper) and have separate IP addresses that are not UK mainland specific. ( ie Jersey Telecom as opposed to BT)

 it all ends with: Rou classes the Channel islands/Isle of Man as the Rest of the world, therefore UK services are not available, circumventing regional locks is against Rokus terms and conditions.

 

Take a look at the Roku forums and replys form Roku Shawn

 

and you wonder why people turn to pirated streams online, when the offical sources/providers are as helpful as that.

Andy
Legend 5
Legend 5

@chilli2

 

Yeah fair enough, it's just a shame they went to Roku for support rather than direct to NOW TV.

chilli2
Expert 2

To be hinest with you, i dont think Now TV support would have ben ale to solve the issue, other than offering a now tv box, and the fact that Roku block Roku boxes from picking up Now TV and other UK catchup services, it would be quesionable weather or not the Now TV box would offer full functionality.

 

 The issue is that Roku activly block and prevent those in the Channel Islands/Isle of man from accessing services they are legally allowed access to.

 

 The reason for chosing Roku as oposed to the plain Now TV box was due to all ther other bells and whistles that theNow TV box doesnt offer.

 

The ony real solution would be for Roku to correctly classify the Channel islands/Isle of an as being within the UK Broadcast/TV rights area, as oppsoed to the restricted "rest of the world" catergory that Roku currently assign to the Channel islands/Isle of Man, and tht will only take place if the content providers, such as Now TV/Sky, the BBC etc get in touch with Roku so that Roku will correctly classify these areas

Andy
Legend 5
Legend 5

@chilli2

 

Apologies I assumed your friend was just asking whether you can use NOW TV in CI/IOM but having now read the Roku forum it looks like a definite problem with Roku appearing reluctant to help resolve. It's the first time I've come across the issue but I agree it's one that NOW TV need to look into, as well as whether NOW TV boxes may have similar issues.

 

Hopefully with the community managers having been tagged they might respond after the weekend with any info they have.

 

Thanks for raising it on here.

Simon-J
Community Manager
Community Manager

Hi @chilli2,

 

Thanks for flagging this up. As far as I'm aware our licences do cover the Channel islands. But if Roku's rules conflict with this then you're very right we need to address this. 

 

I'll see if I can make some enquires and come back to you.

 

Thanks

 

Simon

chilli2
Expert 2

Any update n this, or is it a lost cause?

caseyb1993
Legend 5
Legend 5


@chilli2 wrote:

Any update n this, or is it a lost cause?


Any response @Simon-J 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

I am Jersey based and NOTHING would work with Roku - iplayer, All4, My5 etc etc until I de-registered my account and re-signed up using Tunnel bear - ie. faking a UK IP. Everything then worked fine. You only have to do this whilst signing up or adding channels. 

chilli2
Expert 2

In my dealings with Roku on this, they were admant that using Roku in the CI to watch UK content was against the law, and in breach of broadcasting rights.

 Any talk of watching content designed for the UK in the channel islands was immediatly  shutdown on the Roku support forum, as it was seen as piracy, and highly illegal.

 

So if your in the Channel Islands and you watch content from the main UK broadcasters, such as the BBC, ITV, Sky, Chanel 4, Chanel 5, or even listen to the likes of BBC Radio Jersey or BBC Radio Geurnsey then woe betide you, you are commiting a serious offence.

 either that or Roku  are a bunch of clueles fools when it comes down to understanding what area covers UK Broadcast rights ( more than just the UK )

 

There hasnt even been any response from Now TV on this, at the end of the day its content providers such as now TV that will be losing out as people either turn to pirate solutions via the likes of Kodi add ons to get their Game of thrones fix, and/or just turn to other services such as Netflix and Amazon prime via the Fire TV eco system

Andy
Legend 5
Legend 5

@Simon-J Did NOW TV manage to get any sort of dialogue going with Roku on this.

 

It's frustrating if residents are being prevented from accessing services they are entitled to use because of the way companies are classifying Crown dependencies.

 

I wonder if it's worth affected users also contacting BBC to lobby them on making iPlayer available on affected devices, maybe a dialogue between BBC and Roku might get somewhere, although looking at the BBC help site it appears they've been negotiating with Google for a couple of years on the same thing, not clear if that's been resolved yet.

 

https://www.bbc.co.uk/iplayer/help/troubleshooting/mobile-tablet/android-isle-of-man-channel

 

Simon-J
Community Manager
Community Manager

Hi @Andy,

 

Thanks for flagging this up again. 

 

A rep from our Roku team here did state they would be in touch with Roku to discuss this. Sadly I hadn't heard anything back since so I've now chased this up and will let you know once the discussion has taken place. 

 

Thanks

 

Simon

ukbobboy
Legend

@Simon-J @chilli2 @Andy @Anonymous User @caseyb1993

 

Hey Guys

 

You know, I'm not surprised that Roku, an American company, has difficulty associating the Channel Islands with the UK as a whole.  I mean, it's well known that 50% of Americans have never visited another country, not even landlocked countries such as Mexico or Canada, and as such are geographically challenged about the rest of the world.

 

For example, a few years back in a US centred forum, I was accused of being in the US, not the UK as I was claiming, because I could not possibly know about the things we were discussing at the time. I got the distinct impression that, for him, the distance between the UK and US was the same as the distance between Earth and Mars.

 

I guess that Simon J is going to have a tough time trying educate Roku that for years they have been wrong about the Channel Islands status, I wish you good luck with that endeavor.

 

 

UK Bob

 

Mark_Weinreb
Legend 5
Legend 5

Of course, @ukbobboy, mention The Channel Islands to a Californian and they can only think of the island chain off the coast of southern California. It probably never occurs to them that there might just be another group of islands collectively known as The Channel Islands. Roku are, of course, based in California. The defence rests.  

Anonymous User
Not applicable

@Simon-J 

Any more news on this?

We bought a Roku stick and couldn't get it to add the NowTV app. Does the same issue apply if we buy a NowTV stick (as these are made by Roku)?

 

Thanks

 

Howard

Simon-J
Community Manager
Community Manager

Hi @chilli2,

 

Sorry for the delay in getting back to you.

 

We have let the team that develops on Roku know about this, I'll keep you updated as soon as I have any new information.

 

Has your friend been able to set up a NOW TV account at all? - It might be an idea for them to contact us on Live Chat or email so we can capture their details for further investigation (for data protection reasons we can't take these from anyone other than the account holder)

 

Thanks

 

Simon

Jerseyuser
Advocate

It’s now 2020 and this still appears to be a problem with nowtv on the stick not working. I have purchased both a Roku plus stick and a now tv stick. Both won’t let me download/ operate the now tv act. 

 

Do do we have any updates on this?