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Anonymous User
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Now TV app on my smart Tv only shows movies but I have an entertainment pass. Why can I not watch it

Hi I have logged in to my now to account on my smart tv but it is only listing movies. I have an entertainment pass. Why is this not accessible? Thanks. 

11 REPLIES 11
4268
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Hi  @Anonymous User  What smart TV do you have LG or Samsung?

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
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Samsung



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Sarah
SeeMoreDigital
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Hi @Anonymous User,

 

Which model number? And how is your NOW TV playback device connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?

Anonymous User
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Hi

The model number is very long but has UE at the beginning if that helps?
It's connected via wifi.

Many thanks

Sarah



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Sarah
Andy
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@Anonymous User

 

Just to check are you watching on a NOW TV app built into your Samsung, or on a different device connected to your smart TV.

 

If you are watching on a YouView box connected to your TVthen unfortunately only movies are available on that device, not entertainment. But you should be able to watch entertainment on all other supported devices.

 

http://help.nowtv.com/article/Supported-devices

http://help.nowtv.com/article/How-to-Get-NOW-TV-on-your-device

Anonymous User
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Will the whole package ever be available through a YouView box? Sort of defeats the object of signing up to NowTV if I can't watch it on my TV.
SeeMoreDigital
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@Anonymous User wrote:
Will the whole package ever be available through a YouView box? Sort of defeats the object of signing up to NowTV if I can't watch it on my TV.

No @Anonymous User, 

 

Only NOW TV's 'on-demand' movie/cinema service is available via YouView's platform...

Anonymous User
Not applicable


@Anonymous User wrote:

Hi I have logged in to my now to account on my smart tv but it is only listing movies. I have an entertainment pass. Why is this not accessible? Thanks. 


 

4268
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@Anonymous User are you using Youview? If so you can only get movies on that.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.