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Sarah71
Advocate

Now TV app on my smart Tv only shows movies but I have an entertainment pass. Why can I not watch it

Hi I have logged in to my now to account on my smart tv but it is only listing movies. I have an entertainment pass. Why is this not accessible? Thanks. 

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4268 Legend 5
Legend 5

Re: Now TV app on my smart Tv only shows movies but I have an entertainment pass. Why can I not watc

Hi  @Sarah71  What smart TV do you have LG or Samsung?


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Sarah71
Advocate

Re: Now TV app on my smart Tv only shows movies but I have an entertainment pass. Why can I not watc

Samsung



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Sarah
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SeeMoreDigital Legend 5
Legend 5

Re: Now TV app on my smart Tv only shows movies but I have an entertainment pass. Why can I not watc

Hi @Sarah71,

 

Which model number? And how is your NOW TV playback device connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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Sarah71
Advocate

Re: Now TV app on my smart Tv only shows movies but I have an entertainment pass. Why can I not watc

Hi

The model number is very long but has UE at the beginning if that helps?
It's connected via wifi.

Many thanks

Sarah



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Sarah
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Andy Legend 5
Legend 5

Re: Now TV app on my smart Tv only shows movies but I have an entertainment pass. Why can I not watc

@Sarah71

 

Just to check are you watching on a NOW TV app built into your Samsung, or on a different device connected to your smart TV.

 

If you are watching on a YouView box connected to your TVthen unfortunately only movies are available on that device, not entertainment. But you should be able to watch entertainment on all other supported devices.

 

http://help.nowtv.com/article/Supported-devices

http://help.nowtv.com/article/How-to-Get-NOW-TV-on-your-device

BVJ
Newbie

Re: Now TV app on my smart Tv only shows movies but I have an entertainment pass. Why can I not watc

Will the whole package ever be available through a YouView box? Sort of defeats the object of signing up to NowTV if I can't watch it on my TV.
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SeeMoreDigital Legend 5
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Re: Now TV app on my smart Tv only shows movies but I have an entertainment pass. Why can I not watc


@BVJ wrote:
Will the whole package ever be available through a YouView box? Sort of defeats the object of signing up to NowTV if I can't watch it on my TV.

No @BVJ

 

Only NOW TV's 'on-demand' movie/cinema service is available via YouView's platform...


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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tutundjieva
Advocate

Re: Now TV app on my smart Tv only shows movies but I have an entertainment pass. Why can I not watc


@Sarah71 wrote:

Hi I have logged in to my now to account on my smart tv but it is only listing movies. I have an entertainment pass. Why is this not accessible? Thanks. 


 

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4268 Legend 5
Legend 5

Re: Now TV app on my smart Tv only shows movies but I have an entertainment pass. Why can I not watc

@tutundjieva are you using Youview? If so you can only get movies on that.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor

Chat are open 8am to Midnight:

Contact Now...


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