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Scholar

Re: Now TV app on my LG TV stopped working

Waste of time using live chat......just went through the motions of "have you checked router/tv software/reinstall app" then got the we are aware of the problem with LG tvs and we will get back to you

 

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Expert

Re: Now TV app on my LG TV stopped working

@rossleslie19 

 

The fact they are acknowledging there is a issue is a good sign i am sure it will be resolved soon as it seems to be effecting a lot of the LG NowTV users.

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Mentor

Re: Now TV app on my LG TV stopped working

Same problem here and there's no way to get help from NOWTV. I have just cancelled my subscription and will go elsewhere instead. If we all do it then maybe, maybe we will get a service we are paying for!

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Mentor

Re: Now TV app on my LG TV stopped working

The help centre is useless.
I can access on my tablet and phone no problems but the problem on my LG Tv has just started and I can get no advice from Now tv or advice on what is the problem. I will also be cancelling my subscription 

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Mentor

Re: Now TV app on my LG TV stopped working

Did you resolve this problem?

I’m having the same trouble 

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Mentor

Re: Now TV app on my LG TV stopped working

Having the same problems as you with my LG tv .. Didn’t have a problem until last Thursday and now it’s an error everytime I load ..

i’ve given up trying to contact now tv.. Absolute 0 customer service .

if it dosen’t sort itself I will cancel subscription 

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Mentor

Re: Now TV app on my LG TV stopped working

Same issues on exactly the same tv.

has to be a clitch .

Now needs to sort it or people will stop their subscriptions.

seems to be effecting people with LG tv’s 

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Advocate

Re: Now TV app on my LG TV stopped working

Yes I can’t connect I’m stuck on screen and remote doesn’t respond will have to cancel my subscriptions maybe that will get them moving if we all do the same

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Mentor

Re: Now TV app on my LG TV stopped working

Trawling Twitter, this seems to be a known issue and LG are working on a fix. Due to a certificate issue on the WebOS side.

 

Not sure about the rumours of NowTV being removed on the 24th by LG. 

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Legend 5
Legend 5

Re: Now TV app on my LG TV stopped working

@Jimbolian and others

NowTV on LG NetCast (pre-2015) TVs is intended to cease on 24th August.

 

NowTV on LG WebOS (2015-) TVs is not intended to cease but has done, due to an update either by LG or NowTV (I’m not clear which).

 

I am sure both parties are co-operating in a scramble to bring it back, and it will not be away very long.


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