Im glad i found this post.
The app has stopped working on my LG TV as well. Its definitely not my tv thats at fault. I've tried everything from rebooting evedything, uninstalling and installing, factory resetting and still NOTHING helps. Why pay for a service that doesn't work! Im in an area where signal is bad for normal tv so have NOW TV.
I have wanted to speak to someone the phone number says they can only discuss broadband. I go on to live chat and its a bot and wont let me go any further. What kind of customer service is that? I know we have pandemic going on but come on NOW TV you're happy to take my money every month sort it out or give me my money back.
I have an LG tv and all of a sudden the Now tv app is not working from today. Previously easily accessed.
I can access Now tv on my iPad and iPhone having paid for it .
If the problem is not sorted out I will cancel my subscription.
I've had the exact same issue, today. I thought it was because I had changed broadband
provider from BT to Plusnet. Having read previous posts, here; it's handy to know it's not
that after all.
My TV is a LG 55 UK 6400 PLF, which updated its software two days ago. Maybe it's that?
In any case, NOWTV only shows me a menu of programes, which I cannot watch (on my
TV, it's the same with My4 and My5 - due to the LG update? I don't know).
BBCiPlayer, Amazon Prime, Netflix and even the ITV Hub are all working normally.
Knowing how much of a pain resetting the entire TV would be; I'd rather NOWTV
got their thumb out - sooner, rather than later. Although this does seem to be a
long running problem, judging by the dates of other posts.
Maybe it'll be fixed in the morning? LOL