cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Now TV Stick

Hi I just purchased a now tv stick from amazon with preloaded passes for entertainment and cinema. Neither of these are showing when I go on to them and it says I need to either pay or do the 7 day free trial?

1 Solution
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Firstly i am assuming you have already setup and activated the new Stick and you have gone to My Account > Manage Account > Passes & Vouchers and there is nothing showing on the page or no message towards the top of this page screen saying " Vouchers Waiting for You with a link to redeem " ?

 

if that's the case then NowTV are currently having issues at the moment with certain customers accounts, with regards to when either setting up their new stick / box or with the vouchers that comes bundled with the stick or box.

 

You need to jump over to live chat to get it sorted.

 

I have added a link to live chat on this similar thread below.

 

https://community.nowtv.com/t5/Offers-Vouchers/TV-passes-not-loading-with-device/m-p/537759 

View solution in original post

1 Reply
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Firstly i am assuming you have already setup and activated the new Stick and you have gone to My Account > Manage Account > Passes & Vouchers and there is nothing showing on the page or no message towards the top of this page screen saying " Vouchers Waiting for You with a link to redeem " ?

 

if that's the case then NowTV are currently having issues at the moment with certain customers accounts, with regards to when either setting up their new stick / box or with the vouchers that comes bundled with the stick or box.

 

You need to jump over to live chat to get it sorted.

 

I have added a link to live chat on this similar thread below.

 

https://community.nowtv.com/t5/Offers-Vouchers/TV-passes-not-loading-with-device/m-p/537759