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Jbarr2
Newbie

Now TV Sky Sports Out of Sync

Good Day All,

 

Please could anyone advise if I can fix my NOW TV Sky Sports Live to be in sync? I’ve noticed an event may happen and I may see this on my phone like a goal in a football match but I don’t then see the actual event until two minutes later. I have a Samsung smart TV and use the Now TV app.

 

If anyone has any tips to get live sports more in sync, that would be great 

 

Thank you,

Jack

1 Solution
Saint1976
Elite 3

@Jbarr2 you won't get it in sync. All streams are behind terrestrial/satellite broadcasts as they have to be encoded before passing through a number of servers.

You can do a test using BBC 1 terrestrial on your TV and BBC 1 on iPayer on your phone. You'll see they're a minute or 2 apart.

View solution in original post

3 Replies
gavs82008
Legend 5
Legend 5

@Jbarr2 

Have you tried to clear the data and cache from the app?

https://www.windowsdispatch.com/clear-app-cache-cookies-samsung-smart-tv/

You can also unplug your TV as well as your router for a few minutes.

FYI that I do not work for NOW, just a NOW customer trying to help
Saint1976
Elite 3

@Jbarr2 you won't get it in sync. All streams are behind terrestrial/satellite broadcasts as they have to be encoded before passing through a number of servers.

You can do a test using BBC 1 terrestrial on your TV and BBC 1 on iPayer on your phone. You'll see they're a minute or 2 apart.

gavs82008
Legend 5
Legend 5

@Saint1976 

Ah yes spot on bud. Lord knows what I had read, I must have been under the impression it was the audio out of sync, not the live delay that streaming encounters.

FYI that I do not work for NOW, just a NOW customer trying to help