Now TV Crashing

[Anonymous User]

Hi Now TV Team, my Sky Sports keeps crashing mid stream, this is ridiculous, please look into it (I have to ask that because judging by your usual form on Apple TV issues you don't) and fix it!  Remember this is a service we all pay for, so my minimum expectation of it is 'provide a constant working stream'. 

[Anonymous User]

Hi nowtv I have just purchased a weeks sports and it is not working will thus issue be resolved before the football starts if not I would like a refund
Thanks

[Anonymous User]

I'm having the same issue, I've uninstalled and wiped my Apple TV and then reloaded everything, I'm having the same problem, did all day yesterday! Sort it please

[Anonymous User]

Exactly the same issue, only on the sports, keeps dropping out every 9minutes

[schnapps]

@Anonymous User @Anonymous User @Anonymous User @Anonymous User

The reason you may be encountering a problem whilst watching Sky Sports on your Apple TV is that NowTV are currently having technical difficulties their end (see link below).

http://community.nowtv.com/t5/NOW-TV-Service-Status/We-are-aware-some-Apple-TV-customers-may-be-experiencing-issues/m-p/392526#M309

[Anonymous User]

Its now been doing it for 3 weeks, and still you do nothing.

With all due respect to the people who are not staff and keep suggesting things, these suggestions dont work, so please allow Sky/NOW TV to reply.

Whats really insults us is you noted it as an issue on notifications, and now removed it without solving it!

Its time to fix this, maybe a software update to the app maybe needed, just as a suggestion!

[Anonymous User]

Its only been 3 weeks and its still crashing every 10 minutes or so, feels a bit like being a second class citizen at the moment watching on the apple tv.

And Now TV have removed it as an issue from the notifications board, does that mean Now TV have given up on fixing the issue?

[Anonymous User]

Does anyone at NOW TV care about this issue???

[SeeMoreDigital]

Hi @Anonymous User,

If you have not done-so already... I suggest you re-boot everything. Including your modem/router!

Cheers

[Anonymous User]

Tried that and reinstalled the app, and it still just crashes - and Now TV/SKY just don't care ;(

[caseyb1993]

@Anonymous User See if live chat can offer any advice.

http://help.nowtv.com/article/Viewing-problems-Apple-TV

• Click the link and the green contact us button at the bottom. You will then see live chat. 🙂

[Anonymous User]

Mine is doing the same. Crashes every 10mins. Tried all the usual rubbish, seems to be a poor app.

Must say spending £30+ every month for a service, plus entertainment & movies, I think the minumum we should expect is a similar service that one can expect with Netflix. Perhaps try and headhunt a few good eggs from there!

Shambles.

[caseyb1993]

@Anonymous User See above you.

[Anonymous User]

I'm having a problem on Apple TV as well it keeps returning to the menue every 10 minuites I am trying to watch the game and it's so annoying 

tried to get help last week and they gave up after a while

when you've paid money you expect some help if things go wrong but it's near impossible to get any

Duncan

[SeeMoreDigital]

Hi @Anonymous User,

With respect, creating new topics about the same issue is not going to escalate a solution for your issue!

[Anonymous User]

With all due respect to you, NOW TV/SKY let you do there work for them (again a disgrae)

I want a reply from NOW TV, they are not only ignoring the constant crashing, they are not replying to posts/issues.

They bank our money quick enough though. 

[caseyb1993]

@Anonymous User If you used the link I submitted on your previous post, you would get through to NOWTV.

[SeeMoreDigital]

---

@caseyb1993 wrote:

@Anonymous User If you used the link I submitted on your previous post, you would get through to NOWTV.

---

Indeed 😉

[Anonymous User]

Appreciate your trying to help, but this is an issue you cant fix 

I have now had two crashes in the Spurs - Liverpool game - and stll no reply from SKY/NOW TV 

I want a refund for the last month of frustration.

Are Apple TV customers second class citizens? 

[4268]

@Anonymous User  any chance of merging this with other thread?  Also looking through the Apple board there seems to be a few issues with the Apple TV App.  Folk are having issues with both Sports and Entertainment.   Some are reporting that they can now only see Movie content regardless of whether they have a Movies pass.   I am guessing this is a more serious issue than just a streaming issue and would speculate it may be linked to software updates at Apple.

@Anonymous User  some people have been able to get round the issue by using Airplay.  I don't know if this is an option for you.

[Anonymous User]

The movie issue is fixed, SKY SPORTS 1 keeps crashing and has been for nearly a month

I will keep making new forum posts until SOMEONE FROM THIS SERVICE REPLIES

Its getting very annoying and I am paying for a sub standard middle finger to me service right now!