Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎24-11-2021 21:10

No sound on live tv when the adverts come on or the show resumes and vice versa

When watching a show, and the ads start, then the sound goes off. If I come out of the stream and start it again, the sound returns until the show resumes and the sound goes off again until I restart the stream.

 

This is driving me crazy

 

I’m using Apple TV 4K and the sound is being output to paired HomePods 

0
2 REPLIES 2
Anonymous User
Not applicable

‎24-11-2021 21:22

Immediately after posting this, I wondered if it was something to do with the HomePods.. and indeed it is, sound works fine through tv speakers. No idea why, I don’t have any issues when watching on demand 

0
Saint1976
Elite 3

‎24-11-2021 21:27

In response to Anonymous User's comment

@Anonymous User already discussed (without solution) in this thread

 

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Apple-TV-and-HomePod-Sky-Sports-Adverts/m-p/565665#M14606

 

My only suggestion would be to report via live chat and maybe link the thread so they know it's a widespread problem with homepods.

 

0