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Anonymous User
Not applicable

New member keeps asking me to pay (again)

I have paid by PayPal, recieved receipts from both them and Now. When I choose a show to watch I am asked to pay, the same amount, again

6 REPLIES 6
schnapps
Legend 5
Legend 5

Hi @Anonymous User

Have you gone to the My Account tile box on the bottom grid row and signed in with the NOW account details you used with PayPal.

Also sometimes a fresh log out and power down of your playback device and a re login may remove the message.

Also i am assuming you are not using a VPN and are in the country. 

redchiz1
Champion 2

@schnapps wrote:

Also i am assuming you are not using a VPN and are in the country. 


"In the country?"  😉

 

 

 

schnapps
Legend 5
Legend 5

That would be the country (i.e. the UK) and not the countryside 😃.

redchiz1
Champion 2

That's not what the song says!  😊

RoyB
Legend

@redchiz1 

Trust you to try and blur things!

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
redchiz1
Champion 2

Ba-dum tshh!