25-05-2019 8:55
Hey
I got a new smart stick from you guys and the remote is dead
I have added new batteries and such but it wont pair and no lights are on
any suggestions, this is from a brand new smart stick
Thank you
Phee
Solved! Go to Solution.
25-05-2019 14:03
Hi @Anonymous User
Maybe try a factory reset on the stick by holding in the small reset button on the stick for about 15 seconds whilst the stick and television is powered on.
If you are been using power off the USB port on your television for the stick, then see if using the supplied power adapter that comes with the stick makes any difference.
25-05-2019 14:03
Hi @Anonymous User
Maybe try a factory reset on the stick by holding in the small reset button on the stick for about 15 seconds whilst the stick and television is powered on.
If you are been using power off the USB port on your television for the stick, then see if using the supplied power adapter that comes with the stick makes any difference.
27-05-2019 15:50
Sorry i pressed the wrong button , yeah it doesnt work and Its pretty much dead as a door mouse
27-05-2019 16:04
Hi @Anonymous User
When you power up the stick, is there a white light showing on the stick ?
Would have thought a full factory reset on the stick would have resolved it if there wasn't an issue with the stick or the smart remote.
You could try repairing the remote again by following these instructions, but i doubt it would work if the factory reset didn't make any difference.
https://help.nowtv.com/article/how-to-pair-your-smart-remote
Maybe you have either a duff remote or stick ?
If it was me i would return it for a refund or a replacement.
More info here about returning your stick.
https://help.nowtv.com/article/return-or-replace-now-tv-box-stick-or-accessories