New Apple TV 4k - "Sorry, Now TV is currently unavailable"

[xinam]

Unbelievably I’ve had to go back to using the original garbage green ‘NOW TV’ app to get access to the NOW service, when using this new 2021 device. 

How is it that every single other app, you can reinstall onto the new device and it works flawlessly. How hard can it be? Now tv really is the unwanted illicit child of Sky it seems. 

[nst]

I just tweeted Nowtv help - and they replied with the party line of its prioritised blah blah.

I asked for an ETA but that was ignored.

I’d encourage as many as possible to keep the pressure up as this situation is just unbelievable and totally avoidable.

Meanwhile my new AppleTV sits in its box as there’s no point plugging it in if I find I can’t use all the apps I want on there.

[RK9590]

Bought the new 4K Apple TV specially because Now won’t support 2nd generation box beyond the 27th. To see this “unavailable” message defies belief!

[nst]

It certainly does when this seems to be a relatively simple oversight on their part.

Obviously hardware has an identifier and they haven’t allowed for the new Box with a different identifier to work with the app.

Simple to fix one would assume.  Every hour this isn’t sorted is an insult to their paying customers who remain without a service on a box they supposedly support.

The proof here will be how long they take to fix it.  As I say this should be something thats should be identifiable in seconds by their development team and once someone has been well and truly sold off for not sorting this sooner and inconveniencing a large number of customers…. They should make the necessary amendments and get on with it.

Day 2 and counting.

Let’s hope this doesn’t drag on.  Could be 5.1 audio all over again.

After all… if they have an AppleTV app… there’s no point in having it if its not supported on Apples flagship AppleTV box.

[tsbh1082]

I've just realised I can use the old Now TV app on my new Apple TV until May 27 when the old app is to be shutdown. (Hopefully, the new app will be fixed by then). @RT71  and @xinam  mentioned this. But, I thought I'd spell it out in case somebody else, like me, hadn't put two and two together.

I'd deleted the old app from my home screen. Unfortunately, the old app is no longer 'on sale' in the app store. However, it is still listed in my Purchased apps - I looked under 'Not on This TV'. It's a light green background with blue NOW TV text.

I'm less miserable now I can watch the PGA championship on my new Apple TV. Thanks @RT71  and @xinam .

[xinam]

@tsbh1082 I thought we’d seen the last of this awful app, but it’s come to the rescue now! Just even more painful to use than the ‘new’ app! 

just be warned, using the old app will count as a new device in your ‘three device changes per month’ limit. 

[nst]

So, here we are over 24 hours since NowTV acknowledged the problem…. (I note after initially blaming apple).

This cannot be anything more than some kind of server type configuration issue their end… or at the very least they need to amend and recompile the app and re-release it on the App Store.

Isn’t the problem glaringly obvious and why are we still waiting for this to be fixed.

For info this is the “updated” page that we should be following:

https://help.nowtv.com/service-status

This has been updated several times however it just says the same thing.

[Baaford]

Thanks for this. Found the old app using your suggestion. You are a true hero.

[xinam]

Day 3: still not working. 

[Dexter]

Well its the weekend innit - in the world of NOW TV it seems OK to use the word prioritise without qualification to hide the fact that resolution of the problem has been given a low priority and will only be dealt with when the issue gets to the top of someone’s in tray during normal working hours.