Just bought the new Apple TV 4k, in an attempt to be rid of the wretched Samsung TV apps. So far I've got as far as "Sorry, Now TV is currently unavailable", with a Retry button that does nothing.
I bought the Entertainment package too, but can't watch anything due to this. I refuse to use the Samsung TV app as it constantly crashes or flat out doesn't work. So far, I'm starting to think that it's just an issue with Now TV being a trainwreck.
The only other threads I found suggested removing PiHole, adblock, and something to do with a BT Smart hub. None of these apply to me as it's all on stock settings with a Virgin Hub 3.
What tops it all off is the fact that this very website has a chat button that does not work. Sky have blatantly added a fake chat button just to make you even more angry at the lack of support for their products.
At this point it would be less frustrating to just buy an iPhone and stream shows from dodgy sites. This is about as calm as I'm capable of being given the ineptitude of the company.
Solved! Go to Solution.
Hi @Anonymous User
I don't know if there is still two versions of the NOW App on the ATV Apps Store (old version yellow & pink and new green & white coloured version designed for the ATV 4 and above generations boxes).
Where i am guessing you are using the new version ?
Can't help any further because i don't own a newer Apple TV box (only got the older ATV gen 3 box which i don't use anymore).
Yeah it's the newer app with the dark blue background and white text.
So far had to give the new rep my device serial number and model number so hoping this is a sign it'll be escalated and fixed!
Well that was a massive waste of my time.
Over an hour with a chat agent just to be told "ummmm hurrrr must be Appuls fault derrrp".
Yeah sure, it's Apple's fault that the ATV 4k uses the same OS as the older ATV 4k that just happens to work fine.
1. Seems to me as if the problem is that…
the NOW TV app for tvOS isn’t recognising the newly released tv 4K (2nd Generation) hardware as a valid device upon which said NOW TV app for tvOS is being run!
2. Seems to me as if the solution is that…
NOW TV need to do whatever is necessary to whitelist the newly released tv 4K (2nd Generation) hardware as a valid device upon which said NOW TV app for tvOS is allowed to be run!
Seems to me you are spot on.
Nothing else has changed but new physical hardware. The app itself, for all its other faults, cannot be suddenly not working on the next generation TVOS box they release... otherwise ALL the existing apps would be incompatible and i doubt thats likely to happen.
A day early.. perhaps there's a problem but given everything else works then again the blame looks to be on Now
Also, very plausible that they have some hardware identifier that they need to enable in order to be sure their app is actually installed on the hardware it is intended for... so the blame seems to be firmly with them.
Sadly... Now have demonstrated that the AppleTV community... and the owners of their hardware are second class citizens and the fact that they omit something.. and dont admit to it, and dont fix it immediately on realising their mistake is par for the course.
My new AppleTV arrived today.... but i will keep an eye on this thread to see if Now have fixed their problem before I attempt to re-install the Now app.
I too find that NOW TV is unavailable on my new 4k Apple TV box which is very disappointing as the imminent removal of NOW TV from my previous generation Apple TV Box was the reason for update. I trust that NOW TV will compensate me for the loss of service.