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Maxinee89
Mentor

Re: NOW app not working on Samsung smart tv

Hi have you managed to sort this? Mine hasn’t loaded for a while and now tv are useless at helping me fix it

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Maxinee89
Mentor

Re: NOW app not working on Samsung smart tv

Hi mine is doing exactly the same and now tv is being useless with trying to help me fix it. Is yours working if so how did you fix it? 

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Vonm155
Newbie

Re: NOW app not working on Samsung smart tv

I'm getting the same message but only on certain shows.. Wanted to carry on watching Law and Order and got the message. Opted for a different show and it started playing straight away!

Have rebooted router and deleted and reinstalled app - neither has worked... Frustrated now. 

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SaintPaul
Mentor

Re: NOW app not working on Samsung smart tv

The apps are embedded on Samsung so no point trying to delete and reload. This issue has been going on for some time and there doesn’t seem to be a solution other than Samsung and Now TV working on a fix. Once loaded all’s well it’s just hit or miss getting it loaded. What I would say again is if it doesn’t load switch TV off at mains for 30 seconds switch back on and once internet connected go straight to Now TV works 9/10 for me. Once loaded works fine until next time - repeat as above!

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SaintPaul
Mentor

Re: NOW app not working on Samsung smart tv

I think there has been a firmware update.  Despite previously having frustrating issues, for the past couple of weeks I have not had a problem loading the Now TV app. 

Bumpyfunk
Newbie

Re: NOW app not working on Samsung smart tv

We have been trying to watch a film for hours now.

We get so far and that message pops up. First on live TV. Then on dedicated movie.

It must have stopped 15 or 20 times now.

 

This happens a lot when we use NowTV.

Our router and service have both been upgraded lately, so this shouldn’t happen.

We never get this with other subscription services. At all.

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Bumpyfunk
Newbie

Re: NOW app not working on Samsung smart tv

...and our TV is LG.

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PStoff
Advocate

Re: NOW app not working on Samsung smart tv

The Now TV app was working fine on my Samsung smart tv. Suddenly, all I'm getting is the revolving logo. The app is working on my phone but I don't watch tv on my phone...

ALL other internet/streaming services are working on the tv. My broadband speed is way in excess of the minimum required and I've turned everything on and off again. Like the logo, I've spent far too long going round in circles in the optimistically-named 'help' centre.

I can see in this forum that there are some decent and helpful people out there. Do any of you have an idea why this should happen suddenly? I had no problem setting it up, and the audio and picture quality have been excellent in the few weeks I've had the account. I have paid for a one-year pass, so my subscription is valid.

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PStoff
Advocate

Re: NOW app not working on Samsung smart tv

Just to update: NOW TV help got in touch with me and gave me instructions to resolve this issue.

First I had to ensure that my TV had the latest software update. It updates automatically so this wasn't the issue.

I then had to delete the app on my TV and re-install it. I was reluctant to do this initially because I knew I would need to remember/set up an account with Samsung in order to install an app on the TV. Anyway, I had to jump through those hoops but it is all back to normal now.

I hope that is helpful to any others experiencing similar issues.

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lee1973
Newbie

Re: NOW app not working on Samsung smart tv

samsung UE55JU77500T cannot get the built in NOW tv app to work, everytime I click to play anything all I get is the spinning dots. Tried resetting the router, reinstalling the app etc

 

any ideas

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