I'm getting the same message but only on certain shows.. Wanted to carry on watching Law and Order and got the message. Opted for a different show and it started playing straight away!
Have rebooted router and deleted and reinstalled app - neither has worked... Frustrated now.
The apps are embedded on Samsung so no point trying to delete and reload. This issue has been going on for some time and there doesn’t seem to be a solution other than Samsung and Now TV working on a fix. Once loaded all’s well it’s just hit or miss getting it loaded. What I would say again is if it doesn’t load switch TV off at mains for 30 seconds switch back on and once internet connected go straight to Now TV works 9/10 for me. Once loaded works fine until next time - repeat as above!
We have been trying to watch a film for hours now.
We get so far and that message pops up. First on live TV. Then on dedicated movie.
It must have stopped 15 or 20 times now.
This happens a lot when we use NowTV.
Our router and service have both been upgraded lately, so this shouldn’t happen.
We never get this with other subscription services. At all.
The Now TV app was working fine on my Samsung smart tv. Suddenly, all I'm getting is the revolving logo. The app is working on my phone but I don't watch tv on my phone...
ALL other internet/streaming services are working on the tv. My broadband speed is way in excess of the minimum required and I've turned everything on and off again. Like the logo, I've spent far too long going round in circles in the optimistically-named 'help' centre.
I can see in this forum that there are some decent and helpful people out there. Do any of you have an idea why this should happen suddenly? I had no problem setting it up, and the audio and picture quality have been excellent in the few weeks I've had the account. I have paid for a one-year pass, so my subscription is valid.
Just to update: NOW TV help got in touch with me and gave me instructions to resolve this issue.
First I had to ensure that my TV had the latest software update. It updates automatically so this wasn't the issue.
I then had to delete the app on my TV and re-install it. I was reluctant to do this initially because I knew I would need to remember/set up an account with Samsung in order to install an app on the TV. Anyway, I had to jump through those hoops but it is all back to normal now.
I hope that is helpful to any others experiencing similar issues.