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Newbie

NOW app not launching on Roku stick

For the last week the NOW tv app on my Roku has not been launching properly. It opens initially, gets to the main menu screen and then cuts out after 2 seconds and reverts back to the Roku app menu.... I've tried unplugging everything and I have uninstalled the app and reinstalled it - same problem! Help please!?!?

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Legend 5
Legend 5

Re: NOW app not launching on Roku stick

Hi @CB2304 

 

There is a bug on some customers NowTV and Roku devices.

 

My Roku Stick Plus is also encountering the same bug / glitch in the last few days and to access the NowTV App use the search section on your Stick or if it's voice activated use the voice search button on the remote controller.

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Advocate

Re: NOW app not launching on Roku stick

Yes I have this issue as well. It appears to only affect the my TV section. You can get round by mashing up or down after launching the app to move up to search section or down to entertainent or cinema etc. It can take a few attempts but if you go down to the individual sections at least you can browse what's on etc, although as soon as you try to go to the my TV section it will crash again. Hope a fix comes out for this soon as is very annoying. 

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