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Advocate

NOW TV sign in failure

My babysitter logged me out of my now tv account and I'm trying to log myself back in but it keeps saying "now tv sign in failure. Unable to login at this time". Any ideas?!?!
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8 Replies
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Legend 5
Legend 5

Re: NOW TV sign in failure

Hi @Loulou2108,

 

What device are you using to access the NOW TV service?

Have you tried re-booting your router by disconnecting the power, waiting 30 - 60 seconds before reconnecting the power?

 

 

Cheers

 

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
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Advocate

Re: NOW TV sign in failure

It's through my Apple TV box. So you think disconnect the box and then reconnect it?
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Champion 3

Re: NOW TV sign in failure

@Loulou2108 @SeeMoreDigital

 

Hi Lou

 

Is this the Apple TV box you mean?

 

Apple TV Box.jpg

 

 

If so you should check out the following URL:-

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv

 

 

UK Bob

 

 

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Advocate

Re: NOW TV sign in failure

So do you think it's saying I need to update my Apple TV? Not sure how to do that?
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Champion 3

Re: NOW TV sign in failure

@Loulou2108 @SeeMoreDigital

 

Hi again Lou

 

So you are an Apple Smart TV user, well I'm not and, as such, cannot advise you on anything Apple related.

 

However, I am sure there are Now TV and Apple TV users that will be willing to offer you the advice and instructions you need.

 

Still, there is one Apple thing I am aware of, and that is a lot of Apple TV users are having various difficulties and, I believe, are waiting for the new Now TV Apple app to be released.

 

In the meantime, check out the Apple TV problem pages, there maybe something there you can use:-

 

https://community.nowtv.com/t5/Apple-TV/bd-p/appletv

 

 

UK Bob

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Advocate

Re: NOW TV sign in failure

Okay, thanks for all your help!
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Legend 5
Legend 5

Re: NOW TV sign in failure

@Loulou2108

 

When you go into the NowTV App on your Apple TV box and scroll across to settings does it show you are signed in or out of the NowTV App ?

 

Also, have you got any other NowTV playback devices that you use where you can double check your username and try on the Apple TV box ?

 

When you initially setup the NowTV App on the Apple TV box did you use an Apple ID or create a Now TV username account ?

 

If you haven't got any other NowTV playback devices to check your sign in details, then i would check any emails received in the past from both NowTV and ITunes that may give you a clue on your correct log in details to sign back into your ATV box. 

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Re: NOW TV sign in failure

yes, having trouble signing in.

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