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Advocate

NOW TV sign in failure on Apple TV 3

Can't sign into Now TV since resetting my Apple TV 3. I can sign in to the app on my iPhone, on Playstation and on my laptop but not on Apple TV. I have tried resetting my password and deleting Apple TV from my list of devices, still no joy.

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Scholar

Re: NOW TV sign in failure on Apple TV 3

Are you getting the 'username/password not recognized' message?

 

If so, a lot of black now tv box owners were getting this, the problem was (thanks to user Vyeking for finding a workaround) when using a password that contained a special character (% +, etc), try a password without a special character to see if this resolves the issue.

 

 

 

 

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NOW TV Team
NOW TV Team

Re: NOW TV sign in failure on Apple TV 3


@Utdaddict wrote:

Can't sign into Now TV since resetting my Apple TV 3. I can sign in to the app on my iPhone, on Playstation and on my laptop but not on Apple TV. I have tried resetting my password and deleting Apple TV from my list of devices, still no joy.


@Utdaddict

 

Hi Akin

 

Welcome to the forum

 

When trying to log into the AppleTV are you using your email address or username? Or have you tried both?

 

Also is other apps working on the AppleTV and is the software up to date

 

Thanks

Aaron

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Advocate

Re: NOW TV sign in failure on Apple TV 3

Hi Aaron,
Yes I have tried both my email address and username. The AppleTV software is up to date and all other apps work, e.g. Netflix.

Thanks

Akin
Highlighted
Scholar

Re: NOW TV sign in failure on Apple TV 3

Are you getting the 'username/password not recognized' message?

 

If so, a lot of black now tv box owners were getting this, the problem was (thanks to user Vyeking for finding a workaround) when using a password that contained a special character (% +, etc), try a password without a special character to see if this resolves the issue.

 

 

 

 

View solution in original post

Highlighted
NOW TV Team
NOW TV Team

Re: NOW TV sign in failure on Apple TV 3


@utd_addict wrote:
Hi Aaron,
Yes I have tried both my email address and username. The AppleTV software is up to date and all other apps work, e.g. Netflix.

Thanks

Akin

@utd_addict Could you try the suggestion given by @Bizzisguy and let us know how you get on

 

Thanks

Aaron

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Advocate

Re: NOW TV sign in failure on Apple TV 3

Thanks. Password without special characters did the trick.

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