Got a new Samsung Smart monitor a week ago and NOW TV app worked fine. Yesterday I tried to open it and got a message saying firmware needs updating. I have checked and have the latest software update, I have rebooted the TV, I have deleted and reinstalled the app, I have done a factory reset and none have worked. Seems like an issue between NOW TV and Samsung? Any ideas, anyone else experiencing this?
Here's another thread started about the same problem.
Sorry i don't know the answer apart from contacting both NOW live chat and Samsung UK TV support.
Same issue. NOW app on Samsung smart TV is seriously hit and miss. More often than not I get "Unknown page error. Something's not right. Give it a moment, or check the internet connection".
I have well over 100mbps, it is connected (e.g. smart tv and all other apps working), have rebooted TV, reinstalled app - all multiple times. Nothing works.
I have the same issue. Bought the TV last week and the Now TV app requests a firmware update on the TV. I’ve tried everything but there is no new update and reinstalling the Now TV app doesn’t work either. Could do with some input from Now TV because this is the only app that I am having problems with.
Hopefully it will be sorted quickly.
Reading the tweet it sounds like it worked for somebody else (unless it's a different problem or the update is being rolled out in batches /model numbers by either Samsung or NOW).
I don't own a Samsung Smart TV, but if forcing an update doesn't help, i would be inclined just to temporary unplug the power to the television for a minute or two just in case it triggers an update on your television.
Having seen this thread, I’ve just checked my 2015 Samsung JS9000, and the Now app works just fine on it.
Maybe this TV is too old to have the problem, though? 😛