31-10-2021 10:00
Got a new Samsung Smart monitor a week ago and NOW TV app worked fine. Yesterday I tried to open it and got a message saying firmware needs updating. I have checked and have the latest software update, I have rebooted the TV, I have deleted and reinstalled the app, I have done a factory reset and none have worked. Seems like an issue between NOW TV and Samsung? Any ideas, anyone else experiencing this?
06-11-2021 12:13
Cheers @schnapps
This is a Tizen set, but I guess I’m lucky it’s not one of the certain models 😛
08-11-2021 12:11
@Anonymous User @Anonymous User @Anonymous User
Hi,
Thanks for posting about this - can we ask if you're still seeing the issue today?
Thanks
Simon
08-11-2021 12:25
08-11-2021 13:19
Thanks @Anonymous User
A couple of members have reported it's still happening- while it looks like it might be on Samsungs side I'm making sure our teams are aware too.
Thanks
17-11-2021 16:50
Hi @Simon-J
The App still isn’t working - is there any update on this? Samsung have told me it’s an issue with NOW TV and you’ve said you think it’s with Samsung!
Thanks,
08-11-2021 22:20
14-11-2021 10:30
I have the same issue and NOW TV has not been able to give me a viable solution yet. It keeps telling me a firmware needs updating but I have the latest that has been installed manually from samsung website. No amount of turning it on/off and reinstalling the app has helped which was the only help I got out from NOW helpdesk...
10-04-2022 24:20
I am facing the same issue on my samsung monitor. The app is still showing on the store but it’s not allowing me to download it.
10-04-2022 10:55
@Anonymous User
As ever:
Model number?
How, precisely, does it not download? E.g. error message, no response, tries but never succeeds, what?
Anything here under Samsung TVs strike a chord, maybe a firmware update needed?
https://help.nowtv.com/article/get-now-on-my-device
Maybe someone from Now could clarify if Samsung monitors are different from Samsung TVs in this wise?
Or you could ask Samsung, who are very accessible and helpful.
But normally, if the app isn’t compatible with the TV, it shouldn’t show up in the list at all.