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Umhlanga23
Advocate

NOW TV App not working on LG TV

 

" Well, that didn't go to plan...

NOW TV isn't loading. Please try again in a bit."

 

This is the message that I am constantly getting.

If i disconnect my ethernet and power the TV off for a few minutes, power back on , it comes to life.

Next day start NOW TV app, same message as above, yet all other apps work just fine, thank you.

 

Anyone got an answer for this or even a PERMANENT fix.

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Saint1976
Elite 2

Re: NOW TV App not working on LG TV

There are several similar threads over the last month or 2. It seems that the only fix so far is to do a factory reset of the TV. Obviously that may mean seeing up all your apps again.

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18 Replies
Saint1976
Elite 2

Re: NOW TV App not working on LG TV

There are several similar threads over the last month or 2. It seems that the only fix so far is to do a factory reset of the TV. Obviously that may mean seeing up all your apps again.

View solution in original post

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Umhlanga23
Advocate

Re: NOW TV App not working on LG TV

The factory reset seems to have worked - let’s give it a few weeks of normal TV usage and channel / app changing.

one thing it did play havoc on other internal settings that we can’t seem to find or find out why it’s not working !!

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Tuzza13
Mentor

Re: NOW TV App not working on LG TV

this is why I think, over the long term, 'smart' teles are a load of ######, as the software on the tv manufacture's software becomes out of date, with zero updates . Better to just have a good panel with loads of hdmi ports to connect other smart hardware with software that is regularly updated eg Roku.

Aeo
Advocate

Re: NOW TV App not working on LG TV

I'm getting the same, factory reset hasn't worked for me, neither has powering off, reinstalling, updating. Tried logging on the app on my phone and it won't work there either!?!? I get a different message on my phone saying there's a network problem and to check my internet, my internet is 100% working. For a paid for service, NowTv isn't very quick as sorting this problem, theres posts from as early as February this year and there's been no update/fix...

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Mike360
Advocate

Re: NOW TV App not working on LG TV

 An Now TV take some responsibility for the app not working rather than use the community. My father is 85 loves F1 and hasn’t been able watch sky sports for 4 days on his TV. Can’t contact Now TV. I’m paying for a service that can’t be used. Can anybody help so he can watch his F1 this weekend. 
NowTV _ you are extremely disappointing. Your customer service is almost non existent. 
thankyou in advance to anyone that can help

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Umhlanga23
Advocate

Re: NOW TV App not working on LG TV

A problem I had with the app not working resulted in me resetting back to factory settings and starting again. A pain in the ...., it worked
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Jarv103
Advocate

Re: NOW TV App not working on LG TV

I have the same problem it's very poor customer service

 

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FM2
Advocate

Re: NOW TV App not working on LG TV

i just reset my TV. the first thing it displayed was "now tv is no longer supported from August 24"

 

that's not great!

 

a smart TV cannot be purchased based on current apps. you would expect STVs to be fluid , a little like a browser

 

 

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RoyB
Legend 5
Legend 5

Re: NOW TV App not working on LG TV

@FM2 

 

So I guess this is an LG TV from 2014 or earlier, with the NetCast OS?

 

Smart TVs are built with very little software capability in reserve, and no doubt you would agree that all things internet have moved on a great deal since 2014?

So the smart apps die one by one, as either the TVs run out of puff to run the latest versions, or the makers of those latest versions decline to keep allowing for the limitations of the earlier TVs.

 

And the convoy steams on, no longer held back by the slowest ship, which they leave behind.

 

But the answer, the one that makes my 2012 Samsung TV smarter than it was in 2012, never mind just ‘as smart’, is a Stick - a Roku Stick in my case, with all the smart apps I could want, though a NowTV stick would provide many of them.

 

And speaking of NowTV sticks, if you get on to Live Chat and explain that your six-years old, or possibly older, TV has just been superannuated, they will like as not send you a NowTV stick, at no cost to you, that you can plug into it to keep NowTV going for you.


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