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KeithP
Mentor

NO 5.1 Audio with 'new' but crippled NowTV app on AppleTV 4K

I recently dumped the increasingly expensive SkyQ in favour of NowTV, since we mostly watch Sky Altantic or Sky Cinema anyway and for that the monthly Sky fees really didn't stack up.

 

Having checked it was supported, I also bought 2 AppleTV 4K boxes. Of course, folks here on this forum know the issue ( Update NowTV app for AppleTV thread ), but it is very easy to miss this bit of information when you are doing pre-purchase research. And who on earth would even imagine they would release a new app for this hi spec box without supporting multichannel audio? 

 

I thought it worth posting a new thread here in the hope I might help someone else make the mistake.

 

I have had an extremely frustrating and utterly useless exchange with NowTV support on the issue. No information on whether an update to enable 5.1 is likely any time soon. The only offer is 1 month off ether Entertainment or Cinema. If I want decent audio with NowTV, I will have to buy a NowTV stick or FireTV stick etc. on which it is supported. Another purchase, another interface, another remote.👎

 

No wonder so many people are tech-phobic. Maybe one day 'stuff' will just work... but for now it seems 'Plug and Play' is still a long way away.

 

 

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gavs82008
Legend 5
Legend 5

Re: NO 5.1 Audio with 'new' but crippled NowTV app on AppleTV 4K

@KeithP 

The boost article indicates clearly that 5.1 is not supported for Apple TV. Yes its very far from ideal, but is something that is "advertised" so to speak. 

 

https://help.nowtv.com/article/what-is-now-boost

 

What do I need to get NOW Boost?

One of these devices: 

  • Apple TV HD (gen 4) or 4K (Dolby Digital 5.1 surround sound not supported on Apple TV)

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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KeithP
Mentor

Re: NO 5.1 Audio with 'new' but crippled NowTV app on AppleTV 4K

Hi @gavs82008 

 

I know the information is there, and I discovered it pretty quickly once I actually identified the issue. My point really is that it is quite easy to miss when you are purchasing.

 

The main NowTV landing page has a 'How to Watch' link, where it tells you that you can watch on over 60 devices. AppleTV is listed (with a note about versions 1,2&3 not being supported, no mention of any other limitations).

So click the AppleTV link https://www.nowtv.com/devices/appletv and now we have the AppleTV page. There is a nice big panel advertising BOOST on this page 'Full HD, ad-free streaming'. Again no mention of limitations on audio.

 

So if I click on 'What do I get with NOW Boost' toward the bottom of the page I see I can get Full HD and Surround Sound Dolby Digital 5.1. This is on the AppleTV section.  At the bottom it says 'Available on selected content and devices. See here for more information. I have to follow that link, and then I have to expand the 'What do I need to get NOW Boost' before finally I see a little note that there is no Dolby Digital 5.1 on Apple TV HD (gen4).

 

If you ask me, that is pretty well buried news!

 

 

gavs82008
Legend 5
Legend 5

Re: NO 5.1 Audio with 'new' but crippled NowTV app on AppleTV 4K

@KeithP 

Don't get me wrong, I totally understand the baffled frustration on the lack of 5.1. Espeically when it comes to movies and a large chunk of entertainment content. 

 

When NOW released the long waited app after what I noticed of months of beta testing, the ommision of 5.1 was a surpirse to me. More so when they launched it on Amazon Fire sticks with all the bells and whistles on it. 

 

From what I remember reading an article in June I saw a mention of Apple TV and 5.1 listed for later in the year. 

 

For those spending a LOT of money on the Apple TV devices I really feel for them, espeically when the fire stick is around the £30-£50 mark and they get 5.1 whereas Apple devices don't. 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
nst
Expert 3

Re: NO 5.1 Audio with 'new' but crippled NowTV app on AppleTV 4K

@KeithP 

 

Im not sure we need another thread on the subject as its been done to death and beyond elsewhere.

 

I certainly agree with everything you've said.  Yes, the information is there if you look for it but I can understand when buying the 'best' streaming box where 'boost' is supported you'd automatically assume that an OLD audio technology i.e. 5.1 would be fine on a box littered with apps that already do it and in fact go further with 4K and ATMOS.

 

I dont understand Now's problem.

 

I do believe they will finally fix it sometime.  Why the delay and why they thought its OK to only half support a boost pass whilst charging full price for it and leaving off a main feature which is more important for cinema pass watchers baffles me.

 

Although its astonishing and unforgivable id say 2 things to you.

 

1.  I believe the AppleTV 4K is the best box out there.  The TV app and integration with all the streaming services (including Now, surprisingly) is worth the price of the box alone and it beats every other one on the market.  You made the right decision.

 

2.  5.1 must, surely, be sorted at some point.  Im assuming this year.  Unforgivable that it isnt yet but hey..  hold out for it its worth sticking with AppleTV.

RichD
Advocate

Re: NO 5.1 Audio with 'new' but crippled NowTV app on AppleTV 4K

Hear Hear … as you say done to death but I am another aTV user waiting … and amazed that NOW TV support claim it’s an issue on the apple side …..

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