@Anonymous User wrote:
I cant watch anything on my 4k box it was working a day ago it wont let me log into my account and it works on my phone. But all I get is oops try later. I am working shifts and oli dont have time to try later so contact me soon.
Hi @Anonymous User
As you can't get in to your account as it is on the box and in essence have nothing to lose. I would suggest that you perform a factory reset on the box.
You can do this from the settings menus
settings > system > advanced system settings > factory reset
You'll then be able to go through the process of setting up the box again
https://www.youtube.com/watch?v=vHcnjrZhRzU
I've included a link to help video was the way in which now TV hardware is set up changed a bit. Not too long ago
I hope this helps😀
I do not work for Now . I am simply a Now customer trying to help I am a
Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
