17-08-2017 14:19
17-08-2017 14:24
@Anonymous User
Not familiar with the Samsung Smart TV Apps, but just for clarification can you confirm that you are a UK NowTV customer and not a Republic of Ireland customer.
Thanks.
17-08-2017 14:27
17-08-2017 14:38
Hi @Anonymous User,
Sorry to hear you're having problems. Can you please confirm the following: -
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!
Cheers
17-08-2017 14:48
-Virgin Media
- dont use any VPN
- i did try both wired and wireless(both didnt work)
-i did try on 2.4Ghz and 5Ghz and still nothing
- PC working and MObile phone
I live in Belfast so i guess thats UK 😛
17-08-2017 14:54
Hi @Anonymous User,
Exactly, how is accessing the NOW TV service not working?
17-08-2017 15:00
every single time when i trying log in on my tv by using Now TV app, Can not find an account or password does not match, but ther is no problem on computer or phone and i using same login/password ;/
17-08-2017 15:03
@Anonymous User
You should be perfectly fine living in Belfast where i am assuming you also purchased the TV from ?
Like i said i am not familiar with the Samsung TV's and could only suggest deleting the NowTV App and then try re installing the App again to see if there is a newer version to download.
I know there is been problems logging into certain NowTV devices where customers are using special characters in their password (not sure if it effects the Samsung TV's) ?
Do you use any special characters in your password or just a combination of letters or numbers ?
Suppose last resort you could try a factory reset on the TV where you would need to setup everything from scratch again.
17-08-2017 15:11 - edited 17-08-2017 15:11
Yes i bought tv in belfast 🙂
i done that too
app deleted and re install again ;/
i may gonna try do the factory settings ;/ but i not happy with that ;/
i only using a numbers in my email but i hope thats is not a problem ....
17-08-2017 15:25
@Anonymous User
Before factory resetting the TV, switch off both TV and Router at the power mains give it a minute, then switch on Router first let it go through it's reboot procedure then switch back on TV and try signing back into NowTV app.