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Amys90
Mentor

Live tv have to keep entering pin

Hi there this has just started today, we’re watching nick jr on the live tv and every time a new program comes on I’m having to enter the pin! It’s driving me insane, I’ve tried changing the pin and logging out of the now tv box then logging back in. But it’s still happening, live chat was no help either 

1 ACCEPTED SOLUTION
MrObvious
Scholar

There's been an update today for the tvOS app that should have fixed this problem (Version 7.3.1)

Open the App Store and make sure you're running the latest version.

View solution in original post

29 REPLIES 29
gavs82008
Legend 5
Legend 5

@Amys90 

See if this is of help.

https://help.nowtv.com/article/what-is-a-parental-pin

FYI that I do not work for NOW, just a NOW customer trying to help
Amys90
Mentor

Hiya, nope still asking me to enter a pin everytime a new program comes on when watching live tv. I wouldn’t mind if it was adult but it’s nick jr, so like paw patrol and Paddington bear! 

gavs82008
Legend 5
Legend 5

@Amys90 

Very odd, best to report with staff via live chat. Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

Email address is in the below picture.

gavs82008_0-1674631942922.jpeg

 

 

FYI that I do not work for NOW, just a NOW customer trying to help
Amys90
Mentor

Great thank you 

Cat2
Scholar

Did you manage to get this sorted?

gavs82008
Legend 5
Legend 5

@Cat2 

If you haven’t which I assume you haven’t. Get in touch with staff and report the problem.

As it won’t be spotted by staff on the forum. 

FYI that I do not work for NOW, just a NOW customer trying to help
Cat2
Scholar

Already done so. But i’d like to see if op got it solved anyway

gavs82008
Legend 5
Legend 5

@Cat2 

Your best to tag that user in so they can get notified of your question.

@Amys90 

FYI that I do not work for NOW, just a NOW customer trying to help
Amys90
Mentor

Hiya, I did the live chat and they basically said it’s something I have to live with. Even though it’s something that only started yesterday, I don’t have parental controls on either