From what I understand...
Access and playback (and for some, payment) of NOW TV content on Apple devices is handled quite different to other devices and platforms, as all NOW TV content has to be 'Appleized' by an Apple approved third party, so it suits Apples GUI vision, before being made available for streaming...
Having a third-party involved in any distribution chain can introduce problems out of source providers control
@Anonymous User The gift cards work out cheaper eg http://www.argos.co.uk/static/Product/partNumber/3179440.htm?tag=ar:shop:nowtv:3monthentpass (£5 a month)
Boxes with passes can work out even cheaper, you just add the pass from the box in the final month of your current pass. In past you could buy a box with 6 months entertainment pass or 4 months movies for £19.99. Offers are often posted on the forum.
@SeeMoreDigital Perhaps it might be handled differently from other devices, however when every other app is working perfectly this indicates that bugs with the NowTV app specifically are causing problems rather than anything that Apple are controling. If the bugs are related to the way the app interacts with the tvOS of AppleTV then it is NowTV who need to talk to Apple to solve these problems as I am not a part of the NowTV app development team and have no way of adjusting the app's programming.
In my conversations via email, Live Chat or in this forum, there have been consistent attempts to lay responsibility at the hands of a third party. It was suggested that many problems only appearing with the NowTV app could be caused by a bad HDMI cable, the ISP or Apple. All of this is absurd. Regarding the permissions error, the fact that by getting it to work on a laptop solved the permissions error for the Apple TV also suggests that particular problem is to do with NowTV's system and attempts by NowTV to wash their hands of the issue are incredibly frustrating.
@4268 that's interesting. Thank you, I'll take a look at these options.
@Anonymous User wrote:
@SeeMoreDigital Perhaps it might be handled differently from other devices, however when every other app is working perfectly this indicates that bugs with the NowTV app specifically are causing problems rather than anything that Apple are controling.
There's a lot more to it than this @Anonymous User.
Sufficed to say, if the dedicated NOW TV 'app' was faulty, no content would play on any of the Apples devices at all, not just a select few sources!
@SeeMoreDigital I really don't understand your need to defend NowTV and their app.
tvOS and iOS are similar operating systems with some common code but they are seperate, as are the corresponding apps. The iOS app has been updated a number of times, the tvOS app has not received an update in some time and they are fundamentally different apps. Bugs that appear on one do not necessarily need to appear on the other for it to be a software issue. As I have mentioned, other apps work flawlessly, Netflix, YouTube and iPlayer for instance have never crashed my AppleTV, they are all able to return to the episode lists rather than finishing with a blank screen and the search functions work on all of them. I am not trying to be difficult or patronising, but when you can narrow the problems down to a specific app it becomes clear that the NowTV app is the problem.
The bottom line is I am a NowTV customer asking for them to improve their product. These problems are not just effecting me, but a sizable number of AppleTV users. If NowTV genuinely believe that it is an issue that Apple may be able to help solve, then I encourage them to talk to Apple so that together they can create a solution for all of their AppleTV customers. Even if, despite all appearances to the contrary, Apple's role in creating these bugs is larger than I believe them to be, with no ability to amend either Apple's or NowTV's programming, I am not going to have much luck talking to Apple myself and suggestions that I do are going to be a waste of everyone's time. If NowTV want to treat their customer's with respect I suggest that they work hard to solve persistent problems that we AppleTV users have been incurring.
You may not agree with my opinion, but it is my opinion, there is a consistent logic behind my opinion and I am entitled to my opinion. I don't see why I am having to justify it to you, when all I am asking for is NowTV's help. @SeeMoreDigital not every comment requires a reply from you and if you are not going to be constructive please do not feel like you need to comment further on this thread.
With respect I have a distinction for my MSc in Digital Media Production, I have produced a number of corporate videos output for many formats and I have been responsible for media management during coverage of international sporting events. What I am not is a programmer, and from what you have said, neither are you -this an issue either related to software, firmware or hardware so neither of us is more qualified than the other to diagnose the problem.
Okay then... Let's go with your understanding of the current situation.
Let's go with a bit more empathy towards new users on the forum who are making NOW TV aware of issues that need looking into and respectfully asking to see if there are any updates, all of which seems perfectly reasonable to me.
On my part, when talking with customer service teams I do have a tendancy to frustrate too quickly and I hope @Anonymous User will not take offense to my tone in some of these messages - as I say this is directed more at NowTV policies and slow progress than it is at any specific team member who is, I am sure, doing what he can to help.