26-05-2018 16:33
Solved! Go to Solution.
25-06-2018 11:28 - edited 25-06-2018 12:08
Hi All,
Just another update for you all.
We've pushed this same update to the other channels on the NOW TV Service which include:
Cartoon Network
Boomerang
Nickelodeon
NickToons
NickJr.
Cartoonito
Comedy Central
FOX
Discovery
MTV
Nat Geo Wild
We appreciate your feedback so far, if you could continue to let us know how you're getting on it would be greatly appreciated.
Thanks,
Karl
26-05-2018 17:02
Hi @Anonymous User
On my Roku Stick Plus i haven't manually updated the firmware yet where i am still on version 8.0.1 build 4090 (even though version 8.1.0 showing available for my device when i check for updates).
Think i will hold off as long as possible updating my Roku Stick or if the software update is automatically forced onto my Roku Stick without my interaction.
It's a shame that Roku's and NowTV doesn't offer users a grace period where you can roll back to a previous firmware version for a short time until some bugs and glitches are ironed out (if it's not broke then don't fix it).
Only thing that i could suggest where i doubt it would make any difference is to try another forced software update on the Roku stick by pressing the Home button x 5, quickly followed by pressing the FF button x 3, then quickly pressing the FF button x 2 on the RC to access the hidden secret menu.
Update the software even if you are on the same version.
26-05-2018 17:06
26-05-2018 17:20
Hi @Anonymous User
Yeah the Roku Stick Plus is a cracking streaming device for the money
I am assuming your Roku Stick is connected directly into your TV HDMI port and not plugged in via an AV Receiver or Soundbar.
There is a few Roku Stick Plus owners on here, maybe they can test the NowTV channels in question on the newer firmware and report their findings.
If my Roku Stick Plus does automatically force a firmware update on my device i will post back what i am seeing on the non Sky channels where i am septable to judder and motion artefacts when watching TV.
26-05-2018 17:26
26-05-2018 17:33
Hi @Anonymous User
I will check out the live streams on both SyFy and Gold during the next 24 hours or so just in case it's also happening on the older firmware as well on the Roku Stick Plus.
If i notice any judder i will then try the same exercise on my nowtv smart box just in case it's a streaming / broadcasting related issue rather than the devices themselves.
26-05-2018 18:46 - edited 26-05-2018 18:47
Hi @Anonymous User
Watched about an hour of Fire Fly live on the SyFy and Porridge live on the Gold channel and both look fine to me with no sign of judder on my Roku Stick Plus on firmware version 8.0.1.
Out of curisoity when you Roku Stick Plus is set to Auto Refresh Rate what frame rate does it show on the Sky live channels and SyFy & Gold channels ?
For me when i select the info input button on my Panasonic TV remote controller it's saying Sky live channels at 25hz where SyFy and Gold are saying 50hz.
Wondering if you are getting the same frame rates as me or for some unknown reason SyFy and Gold are displaying a different frame rate on your device.
26-05-2018 19:00
26-05-2018 19:06
Hi @Anonymous User
I know this is defeating the object and not ideal, but what happens if you switch off the Auto refresh rate setting and use fixed at 60hz (in theory it should be worse) ?
Strange that the nowtv Sky live channels on my Roku Stick Plus is saying 25hz which i would expect, where your Roku Stick Plus is showing 60hz ?
26-05-2018 19:14