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Stevieg
Advocate

Like many I'm getting NOW tv no longer supported on this Device

Like many with an LG TV I'm getting NOW TV no longer supported on this device, ? I recognise the tv is more than 5 years old. I've paid for a 3 month Sky Sports pass but obviously can't access it now so what's the solution? 

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RoyB
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Re: Like many I'm getting NOW tv no longer supported on this Device

@Chris23 

 

Netcast LG TV from 2014 or earlier?

 

Your TV will have been putting up notices about this for the last few weeks. 

All older devices get dropped in time, as the makers of apps decline to support any longer the lack of function, capability, security, and processing power, in older devices for the minority, at the expense of the majority with more recent devices without these limitations, limitations that would otherwise hold back what the latest versions of the app could do.

 

Even the NowTV white boxes are falling behind in functionality, though they are still supported.

 

And I’m not sure what you think NowTV could say to the owners of these old sets who want to go on watching NowTV beyond ‘buy a stick’, except maybe ‘have a look at our list of supported devices, and see if you have any of these you can watch on’.

 

Though NowTV have not just said ‘buy a stick’ and left you to it; they have asked those affected to contact Live Chat with particulars of their LG Netcast TVs, where they may learn something to their advantage.


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bacillus
Expert

Re: Like many I'm getting NOW tv no longer supported on this Device

buy a cheap now tv box/stick from ebay.

nst
Expert 3

Re: Like many I'm getting NOW tv no longer supported on this Device

and for goodness sake dont create yet another thread on this subject.

 

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Chris23
Mentor

Re: Like many I'm getting NOW tv no longer supported on this Device

Disappointing post , I could understand a comment about support for HDMI 1.2 Or 1.3 or similar being dropped ,  but a reply to buy a stick is not helpful. The software worked before so what have they changed. I don't even recall seeing advance notice of the ui change.

RoyB
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Re: Like many I'm getting NOW tv no longer supported on this Device

@Chris23 

 

Netcast LG TV from 2014 or earlier?

 

Your TV will have been putting up notices about this for the last few weeks. 

All older devices get dropped in time, as the makers of apps decline to support any longer the lack of function, capability, security, and processing power, in older devices for the minority, at the expense of the majority with more recent devices without these limitations, limitations that would otherwise hold back what the latest versions of the app could do.

 

Even the NowTV white boxes are falling behind in functionality, though they are still supported.

 

And I’m not sure what you think NowTV could say to the owners of these old sets who want to go on watching NowTV beyond ‘buy a stick’, except maybe ‘have a look at our list of supported devices, and see if you have any of these you can watch on’.

 

Though NowTV have not just said ‘buy a stick’ and left you to it; they have asked those affected to contact Live Chat with particulars of their LG Netcast TVs, where they may learn something to their advantage.


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂

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Chris23
Mentor

Re: Like many I'm getting NOW tv no longer supported on this Device

My issue was the comment of just buy a stick,  rather than your helpful response of talking to live chat first. So I appreciate your constructive response.

 

Although I still think the new ui is awful, for example to get to setting scroll all the way down and right, why not just once to the left when on the bottom , trying to find content using a stick and remote is a lot slower as well. I don't mind security upgrades protecting devices / user or buying new tech , just not a fan of the ui .

 

 

 

 

Stevieg
Advocate

Re: Like many I'm getting NOW tv no longer supported on this Device

Hi Chris thanks for the advice, I didn’t get very far on the live chat as seemed to just go around in a loop with those bots! Anyway from the original reply I received  I decided to purchase a stick but haven’t received it yet so will see how I get on with that tho it doesn’t sound like they  are necessarily the answer. 
cheers

Steve 

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RoyB
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Re: Like many I'm getting NOW tv no longer supported on this Device

@Stevieg 

There’s only one Nowbot; a well-intentioned device to help you navigate the Help, but a pest when you are pretty clear that you need to speak to a human, and can’t get there.

 

So a lot of people report a bad experience with Live Chat, when they never actually got to it.

 

Though not as bad as the guy who found a thread called Live Chat on the Community, typed in his query, and waited for Live Chat to respond 🤣

 

I think we need a ban on thread titles that might make people think they are in Live Chat, and we need for the Nowbot to explain that it isn’t Live Chat either, and take you there after, say, a couple of its suggestions are misfires.

The agents on Live Chat are probably getting pretty fed up with me starting a Live Chat just to check things are OK, after someone has claimed it isn’t there, or is taking ages to respond; but here, for the record, is what it looks like when you get to the gateway to Live Chat:-

 

844D5364-383A-4FE8-9074-A837848CE9CB.png


And unless it says that on the tin, so to speak, it isn’t that in the tin 😛


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Nash-Toft
Advocate

Re: Like many I'm getting NOW tv no longer supported on this Device

Having paid £14.99 for a weekly pass and then getting a message to say I am 'unable to complete purchase on this device' I do not appreciate the solution of buying a stick.  My bank is going to pay over the money...all I want is a refund for a service I haven't had! C'mon...that's reasonable enough. 

RoyB
Legend 5
Legend 5

Re: Like many I'm getting NOW tv no longer supported on this Device

Hi @Nash-Toft 

 

You have a completely different issue to the one being discussed in this thread.

 

You would not be given the advice to buy a Stick with your issue, as there is the strong possibility that it is account-based, and so would occur to you on a Stick as well.

 

You should however, take the advice to email customerservices @ nowtv.com (without the spaces) as they should be able to help you with this issue; it is, alas, outside our remit, beyond guidIng you to contact them:-

 

What kind of support is available here?

Our members are customers just like you so while they’ll be able to offer great advice on more common issues and help you troubleshoot any problems they won’t be able to help with any billing issues, changes to your account or service.


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