07-12-2019 11:28
Hi, I’m over in Ireland for a few days and trying to sign into my Now TV account on an LG WebOS UM7600PLB and for some reason I just cannot sign in. I set up my account in the UK, and the app seems to be working fine, but when I try to sign in I get the loading sign and then ‘Unable to load video’. It seems like there’s an issue with signing in, am I not able to use a UK account in Ireland? Or is there something else I’m missing? Thanks!
09-12-2019 9:26
@Anonymous User
Try going onto Live chat (if you haven't done so already)
https://help.nowtv.com/article/how-to-submit-a-complaint
14-12-2019 13:01 - edited 14-12-2019 13:03
@Anonymous User
You should be able to use it, since technically you are roaming in the EU, but I bet it has spotted the IE IP address, and is trying and failing to hook you up with the IE NowTV service.
How did you get on with Live Chat, which @gavs82008 helpfully pointed you to?