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rosco62
Mentor

LG tv UK Gold pixelated

Anybody else having a problem with UK Gold on LG tv app.....all other channels play fine its just Gold that is almost 100% pixelated

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gavs82008
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Legend 5

Re: LG tv UK Gold pixelated

@rosco62 

Is the TV Ethernet connected? 
Do you have boost? 

Have you tired to unplug your TV and router for a few minutes?


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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RoyB
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Re: LG tv UK Gold pixelated

@rosco62 

 

Just checked on the Now app on our 2020 LG GX, running over WiFi, and with Boost.

 

The Good Life was showing.

 

It pixelated for a second, but then locked on and was fine, or as fine as an SD 4:3 programme can be.


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rosco62
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Re: LG tv UK Gold pixelated

The tv is just over 2 years old latest updates connected via ethernet and no boost.....like I said earlier no  other entertainment/movie channel  is affected just gold,its been like this for a few weeks now  

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RoyB
Legend 5
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Re: LG tv UK Gold pixelated

@rosco62 @gavs82008 

 

I tried some other live channels, and most came straight up, but 3 had initial pixelation, even including Sky News.

 

So nothing unique to UK Gold.

 

Have you tried powering down your router, right off at the mains, waiting two minutes, and then powering it up again?

 

Followed by doing the same on your TV?

 

Worth a try to see if that fixes it.


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(As long as you started the thread, and haven’t already accepted an answer)
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rosco62
Mentor

Re: LG tv UK Gold pixelated

Why would powering down the router make a difference every other channel plays instantly just as netflix/apple/prime do ...my internet speed is a constant 70mbs

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gavs82008
Legend 5
Legend 5

Re: LG tv UK Gold pixelated

@rosco62 

Humour us. Sometimes streaming services will start working properly again after a router power down.

 

Something I often do to keep the stream consistent. 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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rosco62
Mentor

Re: LG tv UK Gold pixelated

Still the same after router power down

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gavs82008
Legend 5
Legend 5

Re: LG tv UK Gold pixelated

@rosco62 

What about unplugging the TV?

 

You could try clearing the cache.

https://www.techsolutions.support.com/how-to/how-to-fix-out-of-memory-error-on-an-lg-smart-tv-10770

 

Worst case you can set it back to factory settings.

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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rosco62
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Re: LG tv UK Gold pixelated

Tried all the options and still the same....ALL channels work perfectly tv and movies except uk goldWIN_20211114_18_04_48_Pro.jpg

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