Anybody else having a problem with UK Gold on LG tv app.....all other channels play fine its just Gold that is almost 100% pixelated
Is the TV Ethernet connected?
Do you have boost?
Have you tired to unplug your TV and router for a few minutes?
Just checked on the Now app on our 2020 LG GX, running over WiFi, and with Boost.
The Good Life was showing.
It pixelated for a second, but then locked on and was fine, or as fine as an SD 4:3 programme can be.
The tv is just over 2 years old latest updates connected via ethernet and no boost.....like I said earlier no other entertainment/movie channel is affected just gold,its been like this for a few weeks now
@Anonymous User @gavs82008
I tried some other live channels, and most came straight up, but 3 had initial pixelation, even including Sky News.
So nothing unique to UK Gold.
Have you tried powering down your router, right off at the mains, waiting two minutes, and then powering it up again?
Followed by doing the same on your TV?
Worth a try to see if that fixes it.
Why would powering down the router make a difference every other channel plays instantly just as netflix/apple/prime do ...my internet speed is a constant 70mbs
Humour us. Sometimes streaming services will start working properly again after a router power down.
Something I often do to keep the stream consistent.
What about unplugging the TV?
You could try clearing the cache.
Worst case you can set it back to factory settings.
Tried all the options and still the same....ALL channels work perfectly tv and movies except uk gold
Still the same after a factory reset?
Report the fault with staff on live chat, just make sure to click “chat online”.
Well that was the normal waste of time......10 min of useless chat followed by I'll pass it on to our technical team
Wow, I see what you mean by pixelated 😢
I did see the green/black thing on our LG GX, when it was cycling through the artwork in the screensaver; one picture, once, turned green halfway down, and this persisted until the next painting came up. And when the affected painting came round again, it was fine.
So it does look like the green/black is something LG sets can do when they glitch. But I have seen nothing like that pixelation.