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rosco62
Mentor

LG tv UK Gold pixelated

Anybody else having a problem with UK Gold on LG tv app.....all other channels play fine its just Gold that is almost 100% pixelated

12 Replies
gavs82008
Legend 5
Legend 5

@rosco62 

Is the TV Ethernet connected? 
Do you have boost? 

Have you tired to unplug your TV and router for a few minutes?

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@rosco62 

 

Just checked on the Now app on our 2020 LG GX, running over WiFi, and with Boost.

 

The Good Life was showing.

 

It pixelated for a second, but then locked on and was fine, or as fine as an SD 4:3 programme can be.

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
rosco62
Mentor

The tv is just over 2 years old latest updates connected via ethernet and no boost.....like I said earlier no  other entertainment/movie channel  is affected just gold,its been like this for a few weeks now  

RoyB
Legend

@rosco62 @gavs82008 

 

I tried some other live channels, and most came straight up, but 3 had initial pixelation, even including Sky News.

 

So nothing unique to UK Gold.

 

Have you tried powering down your router, right off at the mains, waiting two minutes, and then powering it up again?

 

Followed by doing the same on your TV?

 

Worth a try to see if that fixes it.

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
rosco62
Mentor

Why would powering down the router make a difference every other channel plays instantly just as netflix/apple/prime do ...my internet speed is a constant 70mbs

gavs82008
Legend 5
Legend 5

@rosco62 

Humour us. Sometimes streaming services will start working properly again after a router power down.

 

Something I often do to keep the stream consistent. 

FYI that I do not work for NOW, just a NOW customer trying to help
rosco62
Mentor

Still the same after router power down

gavs82008
Legend 5
Legend 5

@rosco62 

What about unplugging the TV?

 

You could try clearing the cache.

https://www.techsolutions.support.com/how-to/how-to-fix-out-of-memory-error-on-an-lg-smart-tv-10770

 

Worst case you can set it back to factory settings.

 

FYI that I do not work for NOW, just a NOW customer trying to help
rosco62
Mentor

Tried all the options and still the same....ALL channels work perfectly tv and movies except uk goldWIN_20211114_18_04_48_Pro.jpg

gavs82008
Legend 5
Legend 5

@rosco62 

Still the same after a factory reset? 

Report the fault with staff on live chat, just make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
rosco62
Mentor

Well that was the normal waste of time......10 min of useless chat followed by I'll pass it on to our technical team

RoyB
Legend

@rosco62 

 

Wow, I see what you mean by pixelated 😢

 

I did see the green/black thing on our LG GX, when it was cycling through the artwork in the screensaver; one picture, once, turned green halfway down, and this persisted until the next painting came up. And when the affected painting came round again, it was fine.

 

So it does look like the green/black is something LG sets can do when they glitch. But I have seen nothing like that pixelation.

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.