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Anonymous User
Not applicable

LG TV app crashing



There seems to be a problem with the LG TV APP. It's crash's often when trying to load a program. If I close the app and turn off the TV I am still unable to watch on the app on my phone as it says my account is in use.

My main issue is why does it crash this often.



  • LG
Legend 5
Legend 5

@Anonymous User 

Are you able to delete and reinstall the app?


Should try unplugging the TV and router for a few minutes. 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Hi thanks for the advice. I have tried an uninstall, switching it off and on again and reinstalling the app but it is still crashing


@Anonymous User 


Which LG TV  is it, exactly?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Hi @RoyB it is an LG 43LM6300PLA


i brought it new about 18 months ago