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JK18
Newbie

LG TV Sign In Problem

My brand new LG television (LG43UK6750PLD) came with NOW TV on the main menu.  It is connected to the internet and can run all other apps successfully.  I can launch the NOW TV app and browse all the contents, but when I select something to view, I am presented with a log in screen that has no keyboard.  

Having trusted that it would work, I had paid for a NOW TV subscription via my PC, and am deeply frustrated that it appears not to function.  I can't enter my username or password.  I can't even use my TV as a display when I run NOW TV from a portable device because "playback is not permitted" - although sound comes through OK.

Is there an updated version of the app that does work on this LG tv?  Is there a workaround for this?  Why would the app be displayed on the tv when I bought it if it is, in fact, not supported? 

 

Hoping for a solution.  Thanks.

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Re: LG TV Sign In Problem

If you go to the LG Store on the TV are there any updates for the Now TV app?

 

Not the best solution but someone mentioned this

 

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/LG-TV-NowTV-app-no-virtual-keyboard-to-allow-...

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