20-07-2017 20:57
22-05-2017 24:16
27-07-2017 8:33
Have had exactly the same problem since Monday 24th July. Prior to that all was working fine.
Been in contact with Now TV twice on their Live Chat facility (why can't I speak to someone?) and no one can help. Been told twice that Technical Team will be in touch, first time within 24 hours. They werent. Second time within 48 hours and Im still waiting.
Only just joined NowTV and very very unimpressed. They make Virgin Media customer services look brilliant and thats really saying something.
27-07-2017 9:16
Hi @Anonymous User.
Which model of LG Blu-ray/DVD player do you have?
27-07-2017 9:18
Hi.
BP350. Worked fien until Monday, since then no content. Can access Menu, pick programme and episode to watch but when pressing play, just have black screen.
27-07-2017 20:27
@Anonymous User @Anonymous User
Any chance this could be passed onto the tech teams to see if there's an issue with watching on LG Blu-Ray players at the mo, or any advice for those affected? Cheers.
27-07-2017 20:28
@Andy wrote:
@Anonymous User @Anonymous User
Any chance this could be passed onto the tech teams to see if there's an issue with watching on LG Blu-Ray players at the mo, or any advice for those affected? Cheers.
Thanks for the Tag, we will raise this fourm Thread into the tech support now and have an update hopefully soon 🙂
28-07-2017 7:59
Im now 5 days without Now TV through my LG BP350 BluRay player.
Had three Live Chats and every time, have been told that Technical Support wil be in touch within 24 hours. As of now, its 84 hours and no contact. Why pay for a service that Im not receiving and that no one at NowTV seems remotely interested in trying to fix?
Appalling service. Cancelling contract.
28-07-2017 12:00
And guess what....... Here is ANOTHER customer with an LG BP350 Blu Ray / DVD Player who has been experiencing a black screen when trying to watch programmes.
Have had no problems in the past until Tuesday evening. Have Live Chatted 3 times (Sharlaine and Aman are 2 of the staff, the other cut our live chat) and was advised it had been escalated to the Tech Team, who would be in touch..... As yet, still no resolution or contact.
I've just emailed them instead of Live Chatting, but have a feeling this is going to get me nowhere!
Bit of a shambles if you ask me. Think i'll be cancelling my NowTV subscription again.
28-07-2017 12:12
@Anonymous User @Anonymous User @Anonymous User
We have not recieved no updates yet unfortunately from our backoffice Tech department but I will do another push for a resolve for this today and keep you guys updated 🙂
Thanks the Nowtv Team