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Anonymous User
Not applicable

‎01-03-2016 20:38 - edited ‎01-03-2016 20:42

LG 40LF590V NOWTV app showing 1/4 of the programme, top left of picture issues.

As previously added to a post by Jay787, I have an issue on the above TV, a SMART LG tv using webOS.

Bith the TV and the NOWTV app are up-to-date, but many programmes appear as only showing the top left of the programme.

[video]

 

This has just been reported to NOWTV, and they are investigating the issue, but the issue doesn't happen with NETFLIX/AMAZON apps as provided by LG. They also haven't happened with any other app or kive tv from the LG app list, only with NOWTV.

I am running the following software:

NOWTV V1.3.15
LG 49FL590V    webOS TV s/w v 03.11.45   Wireless internet connection.

 

I am gratefulto anyone (including NOWTV) wh can suggest a resolution to this, as NOWTV is not really watchable.
LG have been contacted, and directed me to NOWTV for a solution.

Once this is resolved I will post here.

Sng

0
46 REPLIES 46
Anonymous User
Not applicable

‎31-12-2016 11:36

In response to Anonymous User's comment

How are the tech boffins doing with this problem Rob, it's been 10 months.....

 

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SeeMoreDigital
Legend 5
Legend 5

‎31-12-2016 11:55

In response to Anonymous User's comment
@Anonymous User wrote:

How are the tech boffins doing with this problem Rob, it's been 10 months.....

You're still having this issue! What software version is your TV running now?

0
Anonymous User
Not applicable

‎28-03-2016 20:47

Is there an update on this issue?
0
Anonymous User
Not applicable

‎01-04-2016 10:27

In response to Anonymous User's comment

Hi @Anonymous User

 

As @Anonymous User mentioned our teams are working on this issue.

 

As soon as we have an update we will let you all know.

 

Thanks

Andy

0
Anonymous User
Not applicable

‎09-04-2016 17:43

Just a quick fix while an update is being worked on.  If you click play on the video you want, let it start playing (zoomed in) then press exit on your remote and then press home and go to the now tv app and reopen it. It will go straight back to the video and refreshes the screen to fit properly. It is a bit of a ball ache but works every time for me until the app is fixed. 

SeeMoreDigital
Legend 5
Legend 5

‎09-04-2016 17:50

In response to Anonymous User's comment

Nice catch SteMc77 Smiley Wink

commanda6
Legend 5
Legend 5

‎10-04-2016 19:39

In response to SeeMoreDigital's comment
@SeeMoreDigital wrote:

Nice catch SteMc77 Smiley Wink

indeed Smiley Happy

I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
Anonymous User
Not applicable

‎27-04-2016 7:02 - edited ‎27-04-2016 7:02

In response to Anonymous User's comment

@Anonymous User This is a big help, thanks for posting.

As you say, still a ballache, and I wondoe how it will hwlp a live strem....  GoT is back soon, and I want to try to watch live, so nopefully this will point NowTV towards a proper solution.

Cheers again!

Anonymous User
Not applicable

‎27-04-2016 7:07

In response to Anonymous User's comment

@Anonymous User Game of Thrones is already back. Fortunately because they do the 2am simulcast, the episode is available as catchup in the morning. You could then watch this at 9pm, have no adverts and spoil the ending on Twitter 10 minutes early. 

Anonymous User
Not applicable

‎16-04-2016 23:20

Great find on this workaround. I can confirm that it worked for me as well. Still would like an update, but this does work for now.