06-03-2016 19:15
Hi, I have You View on my BT TV box and have just added a NOW tv subscription to the box.
The application runs fine but when I go into a flim - any film - the sound drops out intermittently and regularly so I end up with about 2 seconds of sound, 2 of silence throughout the film.
The picture plays fine and the box is connected via ethernet cable to super fast broadband
Can you help?
Thanks
07-03-2016 21:17
Hi @Anonymous User,
Sorry to hear this.
Can you let us know what movie you're trying to watch?
Thanks,
Rich
The NOW TV Team
07-03-2016 22:37
Hi Rich - any of them
The last one I tried was son of a gun but they all have the same issue
thanks
08-03-2016 17:47
Hi @Anonymous User,
Thanks for getting back to us.
Is your TV connected to a Home Cinema or amplifier system at all?
Thanks
Simon
NOW TV Team
08-03-2016 20:17
Hi
No, just directly to the TV
cheers
09-03-2016 13:28
Hi @Anonymous User
Thanks for getting back to us, have you been able to unplug all the cables from TV and box for a few mins and try again? Also can you try it on another TV for us please, this way we can see if it's the box at fault or the handshake between the box and TV.
Cheers
Ranj
NOW TV Team