21-08-2019 16:21
I have passes for Sports and Entertainment and can watch them on Chromecast, mobile and PC, but when I access NowTV on my LG smart TV I'm asked to buy passes. It doesn't recognise that I already have them! Any idea why? Thanks
21-08-2019 17:12 - edited 21-08-2019 17:13
@Anonymous User
The most obvious answer is that you are signing in to NowTV on the LG with different account details to the account that is carrying your passes.
But is this too obvious, and the problem is much more subtle than that?
21-08-2019 18:09
I have this exact same problem. It recognises my username etc but doesn’t show my sports package. The TV doesn’t show as a ‘device’ either on my app.
Any help please?
21-08-2019 21:37
Thanks for the reply, and that's exactly what I've been thinking because I've changed my password on the main account, but I can't find any way of updating any PW on the LG TV. The NOW app doesn't give me any option to login or change PW - it just goes straight to the app and assumes I'm someone new. I'll try and get in touch with NOW Customer Services. Thanks anyway
22-08-2019 10:13
All sorted. I eventually found a way of changing the Now account details on the TV.