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Mentor

I have passes but LG TV telling me I haven't!

I have passes for Sports and Entertainment and can watch them on Chromecast, mobile and PC, but when I access NowTV on my LG smart TV I'm asked to buy passes. It doesn't recognise that I already have them! Any idea why? Thanks

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Legend 5
Legend 5

Re: I have passes but LG TV telling me I haven't!

@altnacraig 

 

The most obvious answer is that you are signing in to NowTV on the LG with different account details to the account that is carrying your passes.

 

But is this too obvious, and the problem is much more subtle than that?


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Newbie

Re: I have passes but LG TV telling me I haven't!

I have this exact same problem. It recognises my username etc but doesn’t show my sports package. The TV doesn’t show as a ‘device’ either on my app. 

 

Any help please?

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Mentor

Re: I have passes but LG TV telling me I haven't!

Thanks for the reply, and that's exactly what I've been thinking because I've changed my password on the main account, but I can't find any way of updating any PW on the LG TV. The NOW app doesn't give me any option to login or change PW - it just goes straight to the app and assumes I'm someone new. I'll try and get in touch with NOW Customer Services. Thanks anyway

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Re: I have passes but LG TV telling me I haven't!

All sorted. I eventually found a way of changing the Now account details on the TV.