I can't login to my now account on LG tv but I can on the computer.

[Anonymous User]

When I login on the LG tv it says that there is a problem with the username and password, I have tried it over 10 times now and it won't work however I have managed to log on first time via the computer. I am checking each time that it is correctly typed in but it won't work. We have been using the free trial and we have 8 days left. It has worked fine until now. Please help!

[Anonymous User]

I have just signed up to now tv through my lg smart tv but can't seem to log in I've tried over 10 times now

[SeeMoreDigital]

Hi and welcome to the forum,

In the interest in collecting information: -
What's your LG televisions 'model number' and 'Software Version'?
What's your NOW TV 'app' version? Which can be found by launching the Now TV app then visiting: My Account and looking 'top right' of the screen?
Have you tried your LG televisions 'Intialization of App' option (if available on your model)? Which can be found via: Support '?' -> Initialization of App...
How is your LG television connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?

Cheers

[Anonymous User]

Its all working now thanks.

[Anonymous User]

Am able to Log in on my laptop but unable to do same on TV

Can u help out

[SeeMoreDigital]

Hi and welcome to the forum,

In the interest in collecting information: -
What's your LG televisions 'model number' and 'Software Version'?
Have you tried your LG televisions 'Intialization of App' option (if available on your model)? Which can be found via: Support '?' -> Initialization of App...
How is your LG television connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?
Do other 'apps' such as BBC iPlayer work okay on your LG television?

Cheers

[Anonymous User]

Hi @Anonymous User

Sorry to hear this.

Are you able to provide the answers to @SeeMoreDigital post above.

It will help us resolve your issue quicker.

Thanks

Andy

[Anonymous User]

  Can't login into my account on lg tv but can on now tv box.

TV is a TM2792S- SZ3P

SOFTWARE 04.60.14

[SeeMoreDigital]

Hi and welcome to the forum,

The log-in name and password areas are (highly) case sensitive. Often it can be easy to make a mistake..... Which happens more often than you'd think 

[Anonymous User]

I logged out of my Now TV account on my TV and I can't get back in.

I have reset my password on my PC countless times and tried to log in with the new password on my TV but it never works.

It says, invalid password or username. 

I have had this issue for the past month. I thought if I gave it some time it may resolve itself, but it has not.

Please help, I'm paying for something I'm not using !! 

[Anonymous User]

Hi @Anonymous User

Can I just make sure that you are using the correct username when signing in ?

Also the password is case sensitive, please make sure that you are entering this exactly as you set it up.

Do you have this problem with any other devices or just your LG TV ?

Andy