cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Moi
Advocate
‎10-01-2022 22:30

How to log out/log in on Now app via Youview box?

I just bought a pass but my Now app on my TV has not registered it, maybe because I used a different email address this time so I need to log out then log in again but there is no sign out option anywhere, I can't find account or anything on Now on Youview. How do I sign out? I haven't even received an email from Now confirming my passes.

0
1 Solution
RoyB
Legend
‎10-01-2022 22:50

@Moi 


Yes, different email, different account,

 

So, in the Now app on the YouView box, scroll to the very bottom, and then scroll to the right as far as you can go.

 

There you will find the  My Account thumbnail, where you can log out from the existing account, and log in to the new one.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

View solution in original post

2 Replies
RoyB
Legend
‎10-01-2022 22:50

@Moi 


Yes, different email, different account,

 

So, in the Now app on the YouView box, scroll to the very bottom, and then scroll to the right as far as you can go.

 

There you will find the  My Account thumbnail, where you can log out from the existing account, and log in to the new one.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Moi
Advocate
‎10-01-2022 23:04

In response to RoyB

Aha! Done it thanks. It used to all be at the top of the page where we could see it!